Bad Service

They came out to find the fault at my house on the 25th of November, They said they will have to come do a reinstallation. When i called Mweb to find out how far they are,.They informed me the problem was an auto close????? Whatever that means. I pay a monthly fee and still they leave us without wifi. Britelink is the company that is supposed to do the installation. So i called Britelink and the lady working with my query is on leave for the next 2 weeks. This is very bad service from both companies as well as Mweb because they closed it without it being resolved. Been without Wifi for 7 days. And when you call britelink they put the phone down in your ear