Bad customer service and customer satisfaction

Good day I’m not happy with the service provided. A payment has been made to you but it’s a week now waiting to be connected. All details requested were sent through but nothing is changing.We were told that a payment needs to be allocated but how because money was paid using the correct easy pay number. A ticket has been logged but still no feedback. If there’s no change by tomorrow, we need a refund and to unsubscribe . We will get a service provider that cares for their customers.