Bad and disgusting customer service,satisfaction and experience

Bad customer service,customer experience and customer satisfaction. You don’t care about your customers. It’s now more than a month now waiting for installation. Empty promises has been made by your agent Neo Sakoane and his/her Teamleader Kamogelo Manchu. A payment was long done and instead of Neo taking responsibility and make things happen for me she ignores my calls and chats. Always coming up with excuses . She never take initiative of what she has started. You can’t run a business with dishonesty.it seems like we have been ****med because you don’t even want to refund me as requested. False information given to customers, empty promises made and you are frustrating us. I have sent through emails to different people and different departments no one is saying anything positive apart from your order is pending and it’s more than a month. You failed to keep a customer and I want my money back. Siphesihle Manila and Malwande Dhlamini . I have asked for a complaint line from them including Neo also a refund they don’t respond. Can I get my money back I’m feed up with your useless agents and company