SK
Shaakira K
1 reviews | Active since Oct 2018
21 Jun 2025, 10:48
Appointment confirmed no show
Appointment scheduled for 8am this morning confirmed by Nadeem it's almost 11 and no show no communication. There's no way to contact as emails are unanswered and phone lines go to voice mail. Appalling service that has made me consider cancelling my vumatel contract. Vumatel should consider alternative sp as this one has no respect for their clients.
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Replies (3)0
Replies (3)
BritelinkMCT's replyOfficial
23 Jun 2025, 09:24Hi Shaakira
We’re very sorry for the missed appointment and lack of communication. This is not acceptable, and we’re looking into it urgently. Please share the best way to reach you so we can resolve this quickly.
Thank you for your patience.
The BritelinkMCT Team
We’re very sorry for the missed appointment and lack of communication. This is not acceptable, and we’re looking into it urgently. Please share the best way to reach you so we can resolve this quickly.
Thank you for your patience.
The BritelinkMCT Team
BritelinkMCT's reply23 Jun 2025, 09:24
Official
Hi Shaakira
We’re very sorry for the missed appointment and lack of communication. This is not acceptable, and we’re looking into it urgently. Please share the best way to reach you so we can resolve this quickly.
Thank you for your patience.
The BritelinkMCT Team
We’re very sorry for the missed appointment and lack of communication. This is not acceptable, and we’re looking into it urgently. Please share the best way to reach you so we can resolve this quickly.
Thank you for your patience.
The BritelinkMCT Team
SK
Shaakira K's updateReviewer Update
23 Jun 2025, 10:25I don't want you to contact me I want you to do better. Constant apologies for the same problem from many clients shows terrible service. I had plans for Saturday that had to be cancelled due to the lack of communication from your team about a CONFIRMED appointment. The techs that did show up after 2:30pm due to my isp reissued a request Neo and Max were exceptional and fixed the line. But their hardworking and professionalism is overshadowed by the appalling service from britelink. Britelink needs to do better and have respect for other people's time.
SK
Shaakira K's update23 Jun 2025, 10:25
Reviewer Update
I don't want you to contact me I want you to do better. Constant apologies for the same problem from many clients shows terrible service. I had plans for Saturday that had to be cancelled due to the lack of communication from your team about a CONFIRMED appointment. The techs that did show up after 2:30pm due to my isp reissued a request Neo and Max were exceptional and fixed the line. But their hardworking and professionalism is overshadowed by the appalling service from britelink. Britelink needs to do better and have respect for other people's time.
BritelinkMCT's replyOfficial
10 Jul 2025, 11:42You're absolutely right, missing a confirmed appointment without any communication is unacceptable. We sincerely apologize for the inconvenience and the impact it had on your plans.While we're glad Neo and Max resolved the issue professionally, their efforts shouldn’t have had to make up for the poor service beforehand. Your feedback has been escalated, and we’re taking steps to ensure this doesn’t happen again.Thank you for holding us accountable. We must do better, and we will.
BritelinkMCT's reply10 Jul 2025, 11:42
Official
You're absolutely right, missing a confirmed appointment without any communication is unacceptable. We sincerely apologize for the inconvenience and the impact it had on your plans.While we're glad Neo and Max resolved the issue professionally, their efforts shouldn’t have had to make up for the poor service beforehand. Your feedback has been escalated, and we’re taking steps to ensure this doesn’t happen again.Thank you for holding us accountable. We must do better, and we will.