2 Instalments paid in 1 month but still no internet connection. Why!!

Paid Monthly instalments only had internet connection for 1 week. Upon reporting the no internet connection, a 2nd payment was asked for to activate the account. After 2nd payment was done still no internet connection. In a space of 4 weeks, we paid R800 and only had internet connection for 1 week. No customer service... no compensation or voucher extension.