Worst company, filled with misinformation and miscommunication with all departments being useless.

I sent the company an email on 05/01/2027 I sent a request to confirm I will be moving mid to end of the month, I got the applicable options and I advised the sales team that I want the router at my new place to be in another room as it was currently in the lounge for work purposes, the sales team confirmed no issues no extra charge, I kept communication with the sales department up until 22/01/2026 where it was confirmed for them to move the current set up to my new set up, no extra charge no issues, when the team came to me I told them what is needed to be done, they advised me that they came to do a simple plug in to my new set up, I than referred them to the job notes they brought which confirmed what I had said, they were than dumb founded and had an attitude to say that they need to log a call and get another team out there to assist, I used my WiFi extended and did not further that discussion, thereafter I got billed twice for February, when I emailed them, the ai assistant confirmed that the bill was for February and the second one is for march and the next payment is April, I thought suspect but fine I didn't mind that, thereafter the billing department advised me that the ai is incorrect and has given miscommunication (not my problem) and that I was billed twice because I requested the change after the bill cut off date, which is absolutely nonsense, from the 5/01/2027 no one communicated this to me and in other major companies you are able to have a refund done or credit in this situation, so they are currently taking two premium's, 1 for my old apartment where I am not even there (services not rendered for) and 1 for my new apartment.. I have asked to speak to pravesh manilall who had assisted me before, this request was ignored on multiple occasions, I will be looking for a new service provider, and the 5 apartments where I have renters, I will also be advising them to do the same in accordance to the apartments they have rented from myself.. this will be done in the interim while I dispute this with the proper liaison organisation to resolve this matter.