Terrible service

Worst company to ever deal with. I have been a client with these guys for more than 2 years. I then decided 2 upgrade my packaged to the 75mb line i was told i would need an upgraded router. I then emailed the support team to ask if i could get a new router and not pay for it. They then told me i can go into a new contract and i don't need to pay for the router. Now they charged me for the router that i had previously stating it was broken but to my knowledge it was working perfectly fine. I was misled by this company they told me i don't need to pay for any router. Imagine being a loyal customer paying R699 a month and they treat their clients like ****. When you call and speak to the agents they like don't know whats happening. They don't even look into the interest of their clients their transfer you from department to department to get rid of you then you have to explain your self to all different people very dissapointing