Terrible customer service

App**** for this Fibre deal after Telkom pulled out of the area. Paid installation fees and filled in all the necessary documentation. Installation was promised for Saturday the 1st of June 2019 but could not be completed due to the Satellite needed being at the office and the support manager is on leave. Thereafter promised for Wednesday the 5th of June as the support manager is still sick and they can't get the satellite. They complete the installation but couldn't get it to work and claim that the supplier issued the wrong beam range sensor and they will have to get a new one the next day and sort it out in the morning . It's now Thursday, they phone at 10am and say they will be here shortly to complete installation. Called them at 2pm and they are at another site trying to restore the connection that's blocking me from connecting and will try and come later. I've been patient and understanding with them but the communication is terrible and they keep making excuses. Be prepared to be promised and to wait for things to be done with no communication.