********s!! Stay away

I terminated my account in October for end November due to me relocating to a different province. However my move was postponed, so I reached out to 123Net via e-mail requesting that my termination be moved to end December instead of November. A consultant called me the Monday morning of 1 December 2025 to assist me re-activate my account on the portal which I could not do. She then escalated this to management who re-activated the account manually on their side. A few days later I then received an e-mail to redo my termination on the portal. When I went to do it it gave me a cancellation date of end January 2026 which I queried. After numerous e-mails back and forwards I was told to do it on the portal so that it can be escalated to management for review of end date. I did that and sent an e-mail advising them once that was done. Then it was silent until I received e-mail today with a January 2026 invoice. I will be relocating to a new town end of this month and will not be needing or using these services in January. I did everything right on my side, why did the consultant not inform me on the 1st that I need to redo my cancellation? Why wait so that they can charge me an extra month? No one bothered to inform me that extending the services to end December would require a new cancellation until well into December but they were very quick to make sure I was reconnected, that is ******** behaviour. Zero customer service, zero accountability.