Misleading and Unreliable

This company has become pathetic to say the very least!

My Girlfriend decided that she wanted to take over the internet, and put it on her name. She asked how she could do this and was told that all she had to do was fill in a form. (Line was active for 2 years prior to this).

They then stated that there will be no extra costs for eg. Installation, connection etc. I have email evidence and a call time and date that this was stated in.

The internet was turned off a week later as they said there was an outstanding payment. They now wanted a connection fee of R896. We sent evidence of the communication stating that no extra charges will be made but they did not care.

I then paid this and they said OK all has been sorted.

This afternoon we returned home from a weekend away, only to see that the internet is off again. Called through and they say we have an outstanding amount of 699 and can't help until tomorrow as there are no managers on duty.

My Girlfriend has work she needs to do and they just don't care. They have misled us and completely droped us on every occasion that presented itself and no management available to get the issue sorted.

Won't recommend this company to any ever again.