Frustrating Customer Service

This is one of the worst and most petty companies I have come across as an internet service provider.

I am a new customer. 123NET did an installation of an internet point recently but installed their box too close to a plug point and basically blocked the plug point from being able to use any adapter. So I cannot use my plug point because they obstructed it with their wall connection box.

I asked them to move their box a few cm and they advise that it is their company policy that I approved where the box was installed while their technician was present and want to charge an exorbitant fee to move their box. I advised them immediately after the installation and they were not yet live with their service. I still cannot use a normal adapter on my plug point because of their lack of foresight. They advise that its my fault as I signed acceptance of the installation initially. No acknowledgement that they should have known not to place their box so close to the plug point. Now I must pay a fee to move it

Pathetic customer service and cannot recommend anybody use them. They have no customer focus or care. Such a simple mistake and they refuse to help without charging again.

The company only thinks short term but will lose much more in the long term with this attitude