SR
Sivakumar R
1 reviews | Active since Jan 2013
15 Aug 2019, 10:00
Epitome of unprofessionalism
At the outset, I want to warn anyone thinking of using 123net fiber service to be super cautious and not to use them.
Firstly, they are unprofessional, the service is pathetic and their billing system is so ****y - you will have to phone their Umlanga offices every month and you will still get the same ****py service. So it is this loop of ****ty service and unprofessionalism you have to deal with in spite of paying a hefty monthly fee.
I live in Umhlanga and I have been through nightmare with this company so please find yourself and another company for your fiber internet.
If you need more details, you can send me a message and I will give you more reasons to stay away from 123net.
Helpful (0)
Replies (9)0
Replies (9)
123NET's replyOfficial
23 Aug 2019, 10:29Dear Sivakumar R,
Please tell us your customer number, so we can investigate your issues.
We have customers ticketing system and all calls are recorded, and we never heard of such issues.
Kind Regards
Please tell us your customer number, so we can investigate your issues.
We have customers ticketing system and all calls are recorded, and we never heard of such issues.
Kind Regards
123NET's reply23 Aug 2019, 10:29
Official
Dear Sivakumar R,
Please tell us your customer number, so we can investigate your issues.
We have customers ticketing system and all calls are recorded, and we never heard of such issues.
Kind Regards
Please tell us your customer number, so we can investigate your issues.
We have customers ticketing system and all calls are recorded, and we never heard of such issues.
Kind Regards
SR
Sivakumar R's updateReviewer Update
23 Aug 2019, 21:15Well, this makes it pretty clear your current process is not working and people in your company, especially management, are oblivious to the truth. It is sad you don't want to admit your fault. Again that is a clear sign of unprofessionalism.
SR
Sivakumar R's update23 Aug 2019, 21:15
Reviewer Update
Well, this makes it pretty clear your current process is not working and people in your company, especially management, are oblivious to the truth. It is sad you don't want to admit your fault. Again that is a clear sign of unprofessionalism.
123NET's replyOfficial
24 Aug 2019, 07:34Please kindly provide us with our customer reference number shown on every invoice that is sent to our customers.
There's no customer under that name of Sivakumar on 123NET. If you do not provide us with the customer number, we will assume that your reviews are a deliberate bad mouth.
There's no customer under that name of Sivakumar on 123NET. If you do not provide us with the customer number, we will assume that your reviews are a deliberate bad mouth.
123NET's reply24 Aug 2019, 07:34
Official
Please kindly provide us with our customer reference number shown on every invoice that is sent to our customers.
There's no customer under that name of Sivakumar on 123NET. If you do not provide us with the customer number, we will assume that your reviews are a deliberate bad mouth.
There's no customer under that name of Sivakumar on 123NET. If you do not provide us with the customer number, we will assume that your reviews are a deliberate bad mouth.
SR
Sivakumar R's updateReviewer Update
24 Aug 2019, 08:02"Deliberate bad mouth". That is funny. Do you think my only job is to tarnish your reputation? I actually have better things to do - but I have to let people know what they signing up for and the service they will receive from 123NET. My customer number is ***. This is regarding a short payment last month, which, from my side was rectified as soon as I was told why the service was disconnected. But in spite of making the payment, my service was not reactivated and when I contacted your office I was told nothing can be done and I have to send an email to some third part that managers billing. I have the email I sent to your employee as proof.
And before that after making the due payment I phoned your premises and was helped by an *********** employee who said she will resolve the issue and call me back.
I am still waiting for the call.
And before that after making the due payment I phoned your premises and was helped by an *********** employee who said she will resolve the issue and call me back.
I am still waiting for the call.
SR
Sivakumar R's update24 Aug 2019, 08:02
Reviewer Update
"Deliberate bad mouth". That is funny. Do you think my only job is to tarnish your reputation? I actually have better things to do - but I have to let people know what they signing up for and the service they will receive from 123NET. My customer number is ***. This is regarding a short payment last month, which, from my side was rectified as soon as I was told why the service was disconnected. But in spite of making the payment, my service was not reactivated and when I contacted your office I was told nothing can be done and I have to send an email to some third part that managers billing. I have the email I sent to your employee as proof.
And before that after making the due payment I phoned your premises and was helped by an *********** employee who said she will resolve the issue and call me back.
I am still waiting for the call.
And before that after making the due payment I phoned your premises and was helped by an *********** employee who said she will resolve the issue and call me back.
I am still waiting for the call.
123NET's replyOfficial
24 Aug 2019, 08:18Funny or not, the customer number here was marked with stars. May I kindly ask you to spell it with words. I need only the first 6 numbers to find your contract. You have be sure that we take all feedback very seriously. If there was a problem, we will investigate and fix it. Thanks.
123NET's reply24 Aug 2019, 08:18
Official
Funny or not, the customer number here was marked with stars. May I kindly ask you to spell it with words. I need only the first 6 numbers to find your contract. You have be sure that we take all feedback very seriously. If there was a problem, we will investigate and fix it. Thanks.
SR
Sivakumar R's updateReviewer Update
24 Aug 2019, 08:29You can call me a bad mouth or say I am deliberately trying to ruin your reputation - it doesn't bother me. I guess people that think I am a **** and when they learn the truth the hard way, they will come back here to confirm my findings.
Don't worry about the problem. The service was eventually reinstated after 10 days. The damage is done.
You can accuse me of being **** - but as I mentioned above, people can judge for themselves.
By the way, thanks for your quick response. I have to give credit where it is due.
Don't worry about the problem. The service was eventually reinstated after 10 days. The damage is done.
You can accuse me of being **** - but as I mentioned above, people can judge for themselves.
By the way, thanks for your quick response. I have to give credit where it is due.
SR
Sivakumar R's update24 Aug 2019, 08:29
Reviewer Update
You can call me a bad mouth or say I am deliberately trying to ruin your reputation - it doesn't bother me. I guess people that think I am a **** and when they learn the truth the hard way, they will come back here to confirm my findings.
Don't worry about the problem. The service was eventually reinstated after 10 days. The damage is done.
You can accuse me of being **** - but as I mentioned above, people can judge for themselves.
By the way, thanks for your quick response. I have to give credit where it is due.
Don't worry about the problem. The service was eventually reinstated after 10 days. The damage is done.
You can accuse me of being **** - but as I mentioned above, people can judge for themselves.
By the way, thanks for your quick response. I have to give credit where it is due.
123NET's replyOfficial
24 Aug 2019, 08:34You can understand our position here too. We can't find your name in our database. How can we help understand the problem without any data about it? Your words about our service and system are way too hard for the quality we are providing to our customers. Our main goal is that they are all happy!
123NET's reply24 Aug 2019, 08:34
Official
You can understand our position here too. We can't find your name in our database. How can we help understand the problem without any data about it? Your words about our service and system are way too hard for the quality we are providing to our customers. Our main goal is that they are all happy!
SR
Sivakumar R's updateReviewer Update
24 Aug 2019, 08:52Cutomer number - one four three two nine one zero three zero nine eight
SR
Sivakumar R's update24 Aug 2019, 08:52
Reviewer Update
Cutomer number - one four three two nine one zero three zero nine eight
123NET's replyOfficial
24 Aug 2019, 09:16Got it. Please expect our call. Thanks.
123NET's reply24 Aug 2019, 09:16
Official
Got it. Please expect our call. Thanks.