Disappointed

Good day

I wish to express my disappointment and disgust with the extreme incompetence, unprofessional behavior and lack of communication from the team at 123Net

On application for fibre services from this company I mentioned to them that I already have a service provider but wish to cancel and switch to them due to amazing speeds and great reviews I kept receiving calls and emails from the sales team to arrange application forms to be sorted That was the first of many issues to come Nobody explained how to fill out the forms as there are certain areas that the client needs to omit This process kept going back and forth due to a lack of communication The forms were finally confirmed on the 12 April I hadn’t received any communication ever since and finally received a call on the 26 April from Kaylene at the office who only then mentioned that they were having an issue with civil works in the area and couldn’t guarantee when they could have us connected This was literally 4 days before they were supposed to have us connected as they were informed that my last day with the current service provider was the 30 April At no point from the outset was I ever informed about the issues with civil works and nobody ever cared to inform me about the fact that they wouldn’t be able to have my services connected by the 1 May If this was mentioned to me I obviously would’ve app**** for my cancellation a month or two later with my current service provider until 123Net was sorted I mentioned all of this to Pravesh who is one of the CEOs, he did apologize and was prepared to compensate me for the inconvenience caused He then requested I extend my services for another month with my current service provider and he also requested I send him their email of confirmation of the extension saying that I shouldn’t sign anything before he reads it He never rep**** to this until I called him a few days later to express my disappointment He was extremely unprofessional, childish and rude in handling the call and kept cutting me off defending their actions and making excuses!!! What would they have done if they were in my situation??

It’s due to 123Nets serious lack of communication and incompetence that’s now left us without internet services which is such an inconvenience due to the fact that my son does online studying I am extremely disappointed and will never recommend 123Net even with the amazing speeds you’re renowned for!!! There is absolutely no excuse for pathetic service!!!