BROKEN EQUIPMENT THAT I GET CHARGED FOR.

Less than 6 months ago got the fibre box installed. Network went off 2 days ago. Told me they going to charge me R650 per hour for them to come out find the issue and solve it (terms and conditions are nonsense). Only to find its the fibre box they installed, they replaced it with a used old firbre box and send me a bill of R1150 (additional R500 for the "new box" that they installed) and states it will be done by the billing department. Assuming now that its going to be automatically deductedfrom me. Claims the extra charge is for a new fibre box yet the one they put is old and used. I have contacted they and stated I will not pay as the box is used and not new. So that means if less than 6 months down the line again this used thing breaks I must pay over a R1000 for their broken equipment?? No response up to now! Pathetic service! If they deduct this amount I will be going the ombudsman. I am appalled at the audacity of this company.