Atrocious Operational Process

123Net had an option in their Portal to "Move services" Using this option they will check if you New premises supports their service. If not... terminate and carry on with life.

If it does support their service - this is where the process gets stupid.

You must terminate at your current address. A 30 day written notice is not honored as they will terminate at the end of the next calendar month ( 51 days in my case) You must then re-apply at the new address and start a new account (billed fairly)

My issue with the whole operation is : What is the purpose of the "Move" request? Why is this the same as terminating current agreement and starting a new one (which is it)

And why is the 30 day notice not honored by 123net, incurring additional charges to the customer?