1 reviews | Active since Jan 2020
Appalling service
The service I experienced at 123NET was unprofessional and lacked basic communication. Once an appointment was confirmed they did not stick to time as they had doubled booked. The technicians pitched a day before the scheduled installation. I received no communication unless I followed up. The techicians left dirt marks on my walls when they came to check for the installation. It took 2 weeks and 3 attempts and still nothing done. I have not received an apology for the complaints I voiced with the sales consultant, only excuses. When I requested to cancel then only did I receive a call back. Clearly they do not value their clients and seems like they dont need the new business or a good referral. I would not recommend their services.
I am sure there is some misunderstanding as we do care A LOT for our customers.
I am sure there is some misunderstanding as we do care A LOT for our customers.
1. You met a Team Lead 9 Jan. The building manager required a completed trunking before your install.
2. You were explained on the phone you were still booked for the same day.
...
1. You met a Team Lead 9 Jan. The building manager required a completed trunking before your install.
2. You were explained on the phone you were still booked for the same day.
...
4. Our team lead met you while you were speaking with the Building Manager.
5. We even found a specific type of white trunking for your special requirement, which we normally do not do.
6. We arranged everything with the Building Manager for you to be online.
4. Our team lead met you while you were speaking with the Building Manager.
5. We even found a specific type of white trunking for your special requirement, which we normally do not do.
6. We arranged everything with the Building Manager for you to be online.