123NET Will only cause you frustration, don't engeage with them!

We have been a client of 123NET for more than 7 years. As soon as we get their invoice we pay them in advance. On many occasions, on the day after we receive their invoice they terminate their internet fibre service to us even though they are paid in advance. Yesterday (Sunday 25 Feb 2024) we received their invoice for March 2024, and paid it first thing today (Monday 26 Feb 2024). 2 hours after we paid them for March, they terminate their services to us! I called them on their listed number but the operator said she can't put me through to accounts, and they will call me back at their convenience. I emailed their listed email address at *** and my email was returned saying it cannot be delivered. How do you resolve matters with them? The simple answer is you can't. So my advice is to stay away from them. Don't waste your time, you will just be frustrated with another faceless organisation that doesn't care about it's customers!