123Net Fiber has the worst customer service

Very bad customer support service. I have been with 123Net for almost 2 years now. Each time I report an issue with speed they always find a way to try and up-sell you a package without resolving your issue. Last year they forced my hand to move to a higher package when I complained that the speed was slow yet I have been using the old package for a year, no new user added to the network nor new devices; still same setup and all of a sudden I have to upgrade to a higher package they couldn’t really give me a valid reason to why all of a sudden my speed had dropped. Recently I had an issue with Showmax stopped working on the 123net fiber WiFi. I did the basic test such as restarting the router and TV even my phone ( since I have showmax app on the phone ) before reporting the issue . Even with that , the first answer from customer service was “ do you have a booster “? “Did you restart the router ? Is it close to your Tv? What kind of incompetency is that ? When I clearly stated that I tried it on the phone using WiFi it didn’t work but it works on Vodacom 3G for that matter. Like really ? I have had the setup and it worked without the booster, no cable but customer support advise was that I get a booster or use cables because “Netflix and Showmax “ usually works better on cables . In my home it worked wirelessly for 2 years and I have to change setups because the customer service agent could not resolve my issue. Very *********** as always . I’m still with them because they are the only fiber service provider in my area. As soon as there is a new fiber service provider I’m leaving as I can’t deal with a company that only cares about making money out of the customer than resolving the issues efficiently.