Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Intellicell is described as a deeply frustrating provider. Customers consistently report debit orders continuing after contracts end, refunds promised but never paid, and devices remotely locked despite proof of payment. A recurring theme is rude consultants who drop calls mid conversation, alongside unanswered emails and WhatsApp queries. Billing, Contracts & Account Management (0.6) and Communication & Responsiveness (0.7) draw the sharpest criticism, with only isolated praise for individual consultants.
Top Strengths:
- •Customer Service & Support Quality: The least damaged theme, though still very weak. A few customers single out consultants such as Nikita M in accounts and one unnamed customer care lady who reconnected a line, showing that competent, courteous help does occasionally exist within the team.
TrustIndex
1.6
NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Intellicell
What do customers say about Intellicell?
Based on recent customer reviews, Intellicell is described as a deeply frustrating provider. Customers consistently report debit orders continuing after contracts end, refunds promised but never paid, and devices remotely locked despite proof of payment. A recurring theme is rude consultants who drop calls mid conversation, alongside unanswered emails and WhatsApp queries. Billing, Contracts & Account Management (0.6) and Communication & Responsiveness (0.7) draw the sharpest criticism, with only isolated praise for individual consultants.
What is Intellicell's biggest strength?
Intellicell's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. The least damaged theme, though still very weak. A few customers single out consultants such as Nikita M in accounts and one unnamed customer care lady who reconnected a line, showing that competent, courteous help does occasionally exist within the team.
What are the most common complaints about Intellicell?
The most common complaint about Intellicell, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe emails and WhatsApp messages acknowledged then ignored, promised callbacks that never arrive, and calls dropped or muted mid query. Many report having to re-explain the same issue repeatedly, with escalation to Hello Peter or the Ombudsman the only route to attention.
Is Intellicell trustworthy?
Intellicell has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 67 reviews in the last 12 months. Hellopeter has tracked Intellicell across 655 total reviews. How is the TrustIndex calculated? →
Recent reviews (67)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
very poor service from them
iam trying for how long that they contact me on *** that i have proof what was arrange as i called asked what is oustanding there represetive made a mistake than i was in erars becues of that and i must just pay all they can say is they will handle the person ,i asked the maneger to put all on *** she said they have the records but i dont so i dont have any proof of any thing. i dont want to speak to them over the phone i want it in writing very poor service relay they are quick to block your phone but cant give you the service you want (answers)
1 reviews | Active since Oct 2026
very poor service from them
iam trying for how long that they contact me on *** that i have proof what was arrange as i called asked what is oustanding there represetive made a mistake than i was in erars becues of that and i must just pay all they can say is they will handle the person ,i asked the maneger to put all on *** she said they have the records but i dont so i dont have any proof of any thing. i dont want to speak to them over the phone i want it in writing very poor service relay they are quick to block your phone but cant give you the service you want (answers)
1 reviews | Active since Mar 2021
Intellicell
So I have had 2 phone contracts with Intellicell, my proplem is that my device gets controlled by their app, skip a payment and they switch the device off. But that is not the problem. My problem is that a month before my contract was expiring the phone suddenly went off and then I had to get a new contract because I could net get in to the phone after factory reset. The phone does not recognize my *** as the owner. So I had to take a upgrade and ordered a tab on the 7 October, 4 weeks later I'm still waiting because they don't have stock, I then contacted the help desk who told me that they have another tab I could take, so I was happy with the second one, until they told me they also don't have that one. Then I told the lady I was just send a mail to confirm they have that one. Really this was for school and a birthday present at once but they mest up the whole flow. I then asked her why do they advertise stuff they don't have, I then asked to speak to a manager but conveniently there was no one available and no one can give me a satisfactory answer. I mean, come on!
1 reviews | Active since Mar 2021
Intellicell
So I have had 2 phone contracts with Intellicell, my proplem is that my device gets controlled by their app, skip a payment and they switch the device off. But that is not the problem. My problem is that a month before my contract was expiring the phone suddenly went off and then I had to get a new contract because I could net get in to the phone after factory reset. The phone does not recognize my *** as the owner. So I had to take a upgrade and ordered a tab on the 7 October, 4 weeks later I'm still waiting because they don't have stock, I then contacted the help desk who told me that they have another tab I could take, so I was happy with the second one, until they told me they also don't have that one. Then I told the lady I was just send a mail to confirm they have that one. Really this was for school and a birthday present at once but they mest up the whole flow. I then asked her why do they advertise stuff they don't have, I then asked to speak to a manager but conveniently there was no one available and no one can give me a satisfactory answer. I mean, come on!
1 reviews | Active since Jul 2026
Unauthorised debit order
I cancelled my upgrade contract after noticing that I cannot afford to pay for the R3700 they requested and promised me that no debit order will run because contract is cancel and surpassingly they went on and debit that R3700 Is a debit check can't be reversed they can't even tell me how and when will I get my refund I feel that they are not professional their contract deposit on pre-owned phone is too much and not necessary
1 reviews | Active since Jul 2026
Unauthorised debit order
I cancelled my upgrade contract after noticing that I cannot afford to pay for the R3700 they requested and promised me that no debit order will run because contract is cancel and surpassingly they went on and debit that R3700 Is a debit check can't be reversed they can't even tell me how and when will I get my refund I feel that they are not professional their contract deposit on pre-owned phone is too much and not necessary
1 reviews | Active since Jul 2023
Cell phone not working properly
I just call intellicel now to ask them to do a factory reset on my phone because the VIVO phone is freezing, the phone is secured with the THINK ADAM security system which does not allow the customer to do the factory reset. The lady I spoke to said I must arrange my own courier and pay R300 for something which I can do myself if it was not because of their useless system. According to her they cannot do a factory reset remotely which is surprising because it was once done on my Oscal C80 before while I was experiencing the same problem. The question is why must I pay the courier services for something which I can do myself if it was not because of the system which thy put on the phone? This unfair and very oppressive to me as their client, I will not recommend intellicel to anyone.
1 reviews | Active since Jul 2023
Cell phone not working properly
I just call intellicel now to ask them to do a factory reset on my phone because the VIVO phone is freezing, the phone is secured with the THINK ADAM security system which does not allow the customer to do the factory reset. The lady I spoke to said I must arrange my own courier and pay R300 for something which I can do myself if it was not because of their useless system. According to her they cannot do a factory reset remotely which is surprising because it was once done on my Oscal C80 before while I was experiencing the same problem. The question is why must I pay the courier services for something which I can do myself if it was not because of the system which thy put on the phone? This unfair and very oppressive to me as their client, I will not recommend intellicel to anyone.
1 reviews | Active since Sept 2026
****
I had an account with Intellicell and I believed i paid off my contract. I called them so I can apply for new contract and I found that I have an active balance whereby on Clearscore and experian it shows a closed account zero balance. I set up an debit order for them to deduct this remaining balance but whenever I call them to get clarity that what balance I am paying for when account is closed they keep on dropping the line on me and no assistance at all.
1 reviews | Active since Sept 2026
****
I had an account with Intellicell and I believed i paid off my contract. I called them so I can apply for new contract and I found that I have an active balance whereby on Clearscore and experian it shows a closed account zero balance. I set up an debit order for them to deduct this remaining balance but whenever I call them to get clarity that what balance I am paying for when account is closed they keep on dropping the line on me and no assistance at all.
1 reviews | Active since Aug 2026
Unpleasant service and agents are of no help
Awful disgusting service, I will not recommend that anyone takes this phone contact as they service is very very very bad. My phone is giving me issues as I can not use my wifi reason being I need to have data on my Sim in order for THEM to sort it out today is the 6th day no joy. I've been calling in numerous times sending in WhatsApp msg for assistance they agents are rude they keep dropping calls saying they going to call back but nothing I even put my data twice asking if they could please assist still nothing. Its really disgusting of the service they offer. I will not recommend this to anyone, infact I made the biggest mistake
1 reviews | Active since Aug 2026
Unpleasant service and agents are of no help
Awful disgusting service, I will not recommend that anyone takes this phone contact as they service is very very very bad. My phone is giving me issues as I can not use my wifi reason being I need to have data on my Sim in order for THEM to sort it out today is the 6th day no joy. I've been calling in numerous times sending in WhatsApp msg for assistance they agents are rude they keep dropping calls saying they going to call back but nothing I even put my data twice asking if they could please assist still nothing. Its really disgusting of the service they offer. I will not recommend this to anyone, infact I made the biggest mistake