MG
Mendy G
1 reviews | Active since Nov 2017
27 Jul 2021, 15:06
Zulzi.com *****ing money
I tried to use Zulzi to get my shopping done. Every time I used them they ended up owing me more. I have been trying to get a refund (NOT ZULZI CREDITS) for months now. I made a post on their social media page a while ago and that was the first time I had any form of response. Someone from there contacted me and said that they would refund and that I should respond with my banking details. I responded with the details and that is the last that I ever heard from them. I have been mailing since then but keep getting ignored. This is honestly theft at this point. All I want is my refund so that I never have to deal with this company and their ****py service ever again
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Replies (2)
Zulzi's replyOfficial
27 Jul 2021, 15:57Hi Mendy,
We sincerely apologise for the experience that you have had with us regarding this matter. We value all our customers and such experience is not what we are promising to any of them. We will investigated and find out from our accounts department as to why your refund was not processed as per your request. One of our friendly Customer Experience Consultant will get in touch with shortly to you with feedback as well as to assist you further.
Once again, we sincerely apologise for the inconvenience this has caused you.
Best Regards,
Zulzi
We sincerely apologise for the experience that you have had with us regarding this matter. We value all our customers and such experience is not what we are promising to any of them. We will investigated and find out from our accounts department as to why your refund was not processed as per your request. One of our friendly Customer Experience Consultant will get in touch with shortly to you with feedback as well as to assist you further.
Once again, we sincerely apologise for the inconvenience this has caused you.
Best Regards,
Zulzi
Zulzi's reply27 Jul 2021, 15:57
Official
Hi Mendy,
We sincerely apologise for the experience that you have had with us regarding this matter. We value all our customers and such experience is not what we are promising to any of them. We will investigated and find out from our accounts department as to why your refund was not processed as per your request. One of our friendly Customer Experience Consultant will get in touch with shortly to you with feedback as well as to assist you further.
Once again, we sincerely apologise for the inconvenience this has caused you.
Best Regards,
Zulzi
We sincerely apologise for the experience that you have had with us regarding this matter. We value all our customers and such experience is not what we are promising to any of them. We will investigated and find out from our accounts department as to why your refund was not processed as per your request. One of our friendly Customer Experience Consultant will get in touch with shortly to you with feedback as well as to assist you further.
Once again, we sincerely apologise for the inconvenience this has caused you.
Best Regards,
Zulzi
Zulzi's replyOfficial
28 Jul 2021, 09:23Hi Mendy,
We did make a follow up with our accounts department regarding your refund and we are pleased to let you know that the refund has been processed back to your bank account. We wish to also take this opportunity to thank you for bringing this to our attention and do assure you that you will never receive such experience from us.
Best Regards,Zulzi Team
We did make a follow up with our accounts department regarding your refund and we are pleased to let you know that the refund has been processed back to your bank account. We wish to also take this opportunity to thank you for bringing this to our attention and do assure you that you will never receive such experience from us.
Best Regards,Zulzi Team
Zulzi's reply28 Jul 2021, 09:23
Official
Hi Mendy,
We did make a follow up with our accounts department regarding your refund and we are pleased to let you know that the refund has been processed back to your bank account. We wish to also take this opportunity to thank you for bringing this to our attention and do assure you that you will never receive such experience from us.
Best Regards,Zulzi Team
We did make a follow up with our accounts department regarding your refund and we are pleased to let you know that the refund has been processed back to your bank account. We wish to also take this opportunity to thank you for bringing this to our attention and do assure you that you will never receive such experience from us.
Best Regards,Zulzi Team