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Phindile M
1 reviews | Active since Apr 2023
02 May 2025, 23:26
Zulzi selling hot stuff but advertise cold products
I ordered a Savanna that they advertised that is cold and when I got it it was so warm and full of dust and there’s no complaint channel
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Replies (1)
Zulzi's replyOfficial
03 May 2025, 10:16Good day Phindile
Thank you for your feedback, and we sincerely apologise for your disappointing experience.
We understand your frustration with receiving a warm and dusty product when our adverti*****t clearly indicated a cold beverage.This is not the standard of service we aim to provide, and we regret the inconvenience caused.
We are currently investigating this matter with our inventory team to ensure it does not happen again.Your feedback also highlighted a lack of complaint channel and we are working on improving this to ensure our customers can easily reach us when needed.
Please allow us the opportunity to make this right. Kindly email us at *** with your order details and we will resolve this as quickly as possible.
Warm regards
Customer experience team
Zulzi
Thank you for your feedback, and we sincerely apologise for your disappointing experience.
We understand your frustration with receiving a warm and dusty product when our adverti*****t clearly indicated a cold beverage.This is not the standard of service we aim to provide, and we regret the inconvenience caused.
We are currently investigating this matter with our inventory team to ensure it does not happen again.Your feedback also highlighted a lack of complaint channel and we are working on improving this to ensure our customers can easily reach us when needed.
Please allow us the opportunity to make this right. Kindly email us at *** with your order details and we will resolve this as quickly as possible.
Warm regards
Customer experience team
Zulzi
Zulzi's reply03 May 2025, 10:16
Official
Good day Phindile
Thank you for your feedback, and we sincerely apologise for your disappointing experience.
We understand your frustration with receiving a warm and dusty product when our adverti*****t clearly indicated a cold beverage.This is not the standard of service we aim to provide, and we regret the inconvenience caused.
We are currently investigating this matter with our inventory team to ensure it does not happen again.Your feedback also highlighted a lack of complaint channel and we are working on improving this to ensure our customers can easily reach us when needed.
Please allow us the opportunity to make this right. Kindly email us at *** with your order details and we will resolve this as quickly as possible.
Warm regards
Customer experience team
Zulzi
Thank you for your feedback, and we sincerely apologise for your disappointing experience.
We understand your frustration with receiving a warm and dusty product when our adverti*****t clearly indicated a cold beverage.This is not the standard of service we aim to provide, and we regret the inconvenience caused.
We are currently investigating this matter with our inventory team to ensure it does not happen again.Your feedback also highlighted a lack of complaint channel and we are working on improving this to ensure our customers can easily reach us when needed.
Please allow us the opportunity to make this right. Kindly email us at *** with your order details and we will resolve this as quickly as possible.
Warm regards
Customer experience team
Zulzi