1 reviews | Active since Jul 2020
Zulzi - Sale Issues with Out of stocks
Zulzi has been reliable with their service and delivery up until the point where there is a sale. When ever they have a sale and we need to receive our items there always is an issue. Either the system almost crashes whilst the sale is in process or its out of stock after we pay for it.
This time around the driver took my goods for delivery to a different complex and while he was coming to my complex he broke some of the glass items from my order. He promised to return with a new item and never did. The team that deals with escalations are *********** and cannot handle issues be it big or small. The quickest solution is to refund your wallet and give you the delivery fee back. (Likes that's such a grand gesture).
Im very disappointed seeing that we spend on this app daily and when it comes to the sale they have multiple issues and excuses to fulfill your order.
Thank you for taking the time to share your feedback with us. We’re truly sorry for the repeated issues you’ve experienced during our sale events, and we understand the frustration this has caused, especially as a loyal daily customer. Delivering a seamless shopping experience is a priority for us, and we regret falling short during this sale period.
It’s unacceptable that the items in your order were damaged in transit and that you were promised a replacement that never arrived. This situation has been noted, and we are addressing it with both our driver team and the escalation team to improve our response and reliability. We’re also reviewing our system’s capacity to handle high traffic during sales, as well as inventory accuracy to minimize out-of-stock issues after payment.
While we have processed a refund to your wallet and delivery fee as an immediate resolution, we understand this doesn’t fully make up for the inconvenience.
Thank you again for your feedback—it helps us work towards a better experience for you and all our customers.
Warm regards,
Zulzi Team
Thank you for taking the time to share your feedback with us. We’re truly sorry for the repeated issues you’ve experienced during our sale events, and we understand the frustration this has caused, especially as a loyal daily customer. Delivering a seamless shopping experience is a priority for us, and we regret falling short during this sale period.
It’s unacceptable that the items in your order were damaged in transit and that you were promised a replacement that never arrived. This situation has been noted, and we are addressing it with both our driver team and the escalation team to improve our response and reliability. We’re also reviewing our system’s capacity to handle high traffic during sales, as well as inventory accuracy to minimize out-of-stock issues after payment.
While we have processed a refund to your wallet and delivery fee as an immediate resolution, we understand this doesn’t fully make up for the inconvenience.
Thank you again for your feedback—it helps us work towards a better experience for you and all our customers.
Warm regards,
Zulzi Team