LR
Leen R

1 reviews | Active since Mar 2015

23 Nov 2020, 17:11

Zulzi (once again) made my life more complicated.

Zulzi once again is making my life more complicated.

It's a pure **** show: Items were left off the list. Items not on the list were bought. The shopper tried to contact me but claimed "no airtime" and "poor connection". Items came that were opened and unusable.

... And now the process starts of email complaints, because they don't have a help line phone number. Begging for refunds, probably getting the wrong items refunded (like last time).

What a waste of my time! Please take the whole bag of shipping back and give me my hard earned money back! This isn't what I signed up for, you make my life harder every time. It would be less effort for me to crawl on my hands and knees to the store myself.

I recommend steering clear of Zulzi. Deal with shops directly. Checkers Sixty 60 is brilliant, and even the Woolies shopping app is at least functional and accurate.

In a time of COVID and a surge in online delivery, Zulzi comes across as the kid sitting in the corner darling glue. What a great example of poor service, and how not to run a business.

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Replies (1)
Zulzi
Zulzi's reply25 Nov 2020, 09:17
Official
Good Day Leen, We apologise for your recent experience with Zulzi. Kindly may you provide the order number or contact us on (+***4 or email at *** )and we will do our best to resolve your query. We sincerely apologies for any inconveniences we may have caused on your side.