Zulzi on line order not completed.

We placed an order on the 29/3/2020, which required a delivery from Woolworths and Pick n Pay. The Woolworths order arrived yesterday on time but as of now we have still not received the Pick n Pay order. We are getting no responses on the phone lines, the App and Facebook Messenger. No communication, which is very poor and if we don't receive the order then it is theft!