ZULZI IS A ****. THEY NEVER DELIVERED MY ORDER AND DON'T WANT TO REFUND ME.

Item: Zulzi
Rating: 1
Author: banjiexcel B

I'm extremely disappointed with the service I received from Zulzi. I placed an order for groceries over an hour ago, and despite the app showing "delivered", I NEVER RECEIVED MY ORDER. (Order Number #73P2JH)

I've called the customer service number OVER 20 TIMES, and each time I've been met with unhelpful representatives who seem unable or unwilling to assist me. No one has been able to coordinate with the driver or provide any meaningful update on my order.

As a customer, it's unacceptable to pay for a service and not receive it. I demand a full refund for my order and expect a higher level of service from Zulzi.

If I don't receive a refund and a satisfactory resolution, I'll be forced to share my terrible experience on this page EVERY DAY until something is done.

Zulzi, take responsibility for your mistakes and treat your customers with respect!

UPDATE: I'll be editing this review daily until I receive a resolution

Helpful (0)

Replies (1)

Zulzi's replyOfficial

02 May 2025, 08:53

Hi, we sincerely apologize for the frustration and inconvenience you experienced. You're absolutely right to expect better no customer should have to go through that. We're very sorry for the poor communication and delays in resolving your issue. We’re relieved to hear that the refund has now been processed, but we completely understand that the experience left a bad impression. Your feedback has been shared with our team to help prevent this from happening again. Thank you for your patience, and we hope we can earn back your trust in the future.

Zulzi's reply02 May 2025, 08:53

Official