ZULZI does not care about quality anymore

There are many reasons for this rating. I've been using Zulzi for a very long time, about 3 or 4 years now. At first, I was very happy with the service. Orders were delivered on time and were always fresh. I especially liked that delivery fee would be waived if you ordered above R350 worth of items. Then gradually, things started to go south. Items would go missing, they would not acknowledge fault for this, essentially claiming the customer is lying. Then the products themselves, meat mostly, is getting smaller and smaller and the prices keep rising. The pork chops are tiny and it appears they have even sliced them in half as they are no longer as thick as they used to be. Beef stew is mostly bones and it has also become tinier with each passing year. Items are online which are perpetually out of stock. There are too many to name, I'd need a whole page for that. The final straw for me is what happened today. I ordered some groceries, then they messaged me to tell me something on my list is out of stock (big surprise...NOT!!!). I was going to get a replacement but it was way more expensive than the original item I purchases, so I asked them to just remove it and refund me. My refund was less than the amount of the item. I sent them messages, which they have not responded to, asking about this.

There is also now a new way they have added to **** customers out of even more money. There is now a ridiculous surcharge at random times they call "high demand" times. Today the surcharge was almost R20!!! Mind you, this is above the R35 delivery fee.