mM
makwetlatsepiso M
1 reviews | Active since Aug 2017
05 Nov 2021, 23:14
Zulzi bad service and still taking your money!
Zulzi deliberately cancelled my order after payment, asked me to order again, all the while knowing I had reported this and their faulty sight. Needless to say despite promises of a refund I am still waiting! This is bad service in the extreme; let alone tomfoolery of an earnest new client. Definitely not using them again! I still want my money though!
Helpful (0)
Replies (2)0
Replies (2)
Zulzi's replyOfficial
06 Nov 2021, 12:23Hi Tsepiso,
We apologise for the inconvenience that was caused. Please note that your refund was logged already the funds will reflect back into your account, latest by Monday. We will investigate the sudden cancellation of your order and as soon as we know the root cause of that, we will certainly revert back to you.
Once gain, please do accept our sincere apologies as this is not the service nor experience we wish for any of our valued customers like you.
Best Regards,
Zulzi Team
We apologise for the inconvenience that was caused. Please note that your refund was logged already the funds will reflect back into your account, latest by Monday. We will investigate the sudden cancellation of your order and as soon as we know the root cause of that, we will certainly revert back to you.
Once gain, please do accept our sincere apologies as this is not the service nor experience we wish for any of our valued customers like you.
Best Regards,
Zulzi Team
Zulzi's reply06 Nov 2021, 12:23
Official
Hi Tsepiso,
We apologise for the inconvenience that was caused. Please note that your refund was logged already the funds will reflect back into your account, latest by Monday. We will investigate the sudden cancellation of your order and as soon as we know the root cause of that, we will certainly revert back to you.
Once gain, please do accept our sincere apologies as this is not the service nor experience we wish for any of our valued customers like you.
Best Regards,
Zulzi Team
We apologise for the inconvenience that was caused. Please note that your refund was logged already the funds will reflect back into your account, latest by Monday. We will investigate the sudden cancellation of your order and as soon as we know the root cause of that, we will certainly revert back to you.
Once gain, please do accept our sincere apologies as this is not the service nor experience we wish for any of our valued customers like you.
Best Regards,
Zulzi Team
Zulzi's replyOfficial
11 Nov 2021, 08:56Hi Tsepiso,
We can confirm that your refund was paid into back into you bank account on Monday, 8th November 2021. Please confirm if you have received the funds back?
Once again, we do apologies for the inconvenience this has caused and appreciate the feedback as it allows us to look into doing things better so we can always bring the best shopping Experience to all our customers, as well as providing the world class Customer Service.
Best Regards,
Zulzi Team
We can confirm that your refund was paid into back into you bank account on Monday, 8th November 2021. Please confirm if you have received the funds back?
Once again, we do apologies for the inconvenience this has caused and appreciate the feedback as it allows us to look into doing things better so we can always bring the best shopping Experience to all our customers, as well as providing the world class Customer Service.
Best Regards,
Zulzi Team
Zulzi's reply11 Nov 2021, 08:56
Official
Hi Tsepiso,
We can confirm that your refund was paid into back into you bank account on Monday, 8th November 2021. Please confirm if you have received the funds back?
Once again, we do apologies for the inconvenience this has caused and appreciate the feedback as it allows us to look into doing things better so we can always bring the best shopping Experience to all our customers, as well as providing the world class Customer Service.
Best Regards,
Zulzi Team
We can confirm that your refund was paid into back into you bank account on Monday, 8th November 2021. Please confirm if you have received the funds back?
Once again, we do apologies for the inconvenience this has caused and appreciate the feedback as it allows us to look into doing things better so we can always bring the best shopping Experience to all our customers, as well as providing the world class Customer Service.
Best Regards,
Zulzi Team