You lost a client

Have used them a couple of times already , and was happy with everything , however on Sunday 30 August , I placed my order , and later received the order , I ordered 2 of the 1 item -packs of 20 , that was billed at R99.99 each , I however received 2 packs of 10 -that was half the price , also the chocolate peanuts I ordered was out of stock-ordered 4 , and this was replaced with 2 , what was showed as peanuts , but turned out to be nuts , I phoned their number , and was told , I’ll receive an e mail , and then a refund , nothing happened , again I phoned them , spend a long time on the phone with the consultant , sorting out , how much I was owed , it came to R122 -He then said , the refund would be done , the Saturday I received an SMS from my bank , that they refunded me R68 -I then send a mail , to ask if they can please explain , how this amount was decided on , it has been 4 days , I am ignored , and have not received any feedback or communication , if they are so sure of the amount , why don’t they explain it to me ? , you lost a client