Worst,lack of training,violation of your customer right

I’m writing this because I have written to their support customer service team but nothing has seem to change,Last night I ordered from Zulzi and the driver decided to go where he want,I asked him when u say u at the gate which gate which gate because you not where Iam ,he then decided to leave with my order mind u I ordered half 9 the store closes ar 10pm he was supposed to deliver my order within 15mins I called their customer service they kept on saying they will contact the driver and they will give me a feedback they never even bother themselves to call I spoke with 2 guys and non of them bothered themselves to try to tell me nothing,i received my order at 00:30pm midnight,and that’s not all today I ordered again ,the same thing again happens the driver also went to he wants ,he never bothered himself to read the message I wrote to him he just say he is outside nothing else, I sent the customer service number the guy is like I saw ur email and I was going to give you a call that was 1 and half later when I had to call them because they don’t respond to you or call u ,you need to call them and do follow ups ,and sometimes their drivers will go as far as returning to the store and if u orders with a card your money will be refunded on your wallet in the app ,simply proofs they have zero ****s about customers ,That’s not all last time I was visiting in menlyn and I was in the upper floor the lift is always working,this lady that was supposed to deliver my order she was driving a car and it was in the morning she told me I should come downstairs she can’t come upstairs it’s cold and I should come and get my order,that’s not all this other driver in menlyn as well a day following around 6:30pm I ordered some cooking stuff he told told he is scared to come up,he went on saying the apartment looks creepy lol imagine the insults and nerve their drivers have ,they have attitude,they are lazy never puts customer first ,I personally don’t think that when they hire their drivers they give them proper training i basically think that they just hire anyone and as for me as a customer I have been treated unfairly by company it self because all the time I have to complain and I have never even got am email from the company as apologising so.as customer and someone who has worked for so many years in retail and I know customer rights they have violated my rights as customer,I would never ever advise anyone to even start using the app because they will also destroy your emotions these people don’t customers serious and they don’t care if u became angry or what they don’t give a **** so best advice don’t even bother yourself with downloading the app because you will regret it like I do