Worst worst online app for shopping

If I could rate zero stars to this ***** company I would. DONT USE THEM. I placed a large order on 4th April and only received the groceries 4 days later after sending numerous emails, WhatsApp messages and Facebook messenger. Nobody bothered to respond. However, some of the groceries were not supp****, leaving my account in credit. Numerous failed attempts to get a refund have been met with silence. This is not a small amount and in times when all monies are greatly required, this company seems to survive on non refunds as other people have stated the same. This company should be reported to the consumer council and should be shut down.