AR
Anonymous R
1 reviews | Active since Nov 2021
27 Nov 2021, 18:33
Worst experience ever.
Worst app ever. Delivery took forever, no support whatsoever. Call centre number just rings. You pay for service and delivery fee yet the service is just utter nonsense and the delivery-what delivery?. Waited for more than 2hrs having ordered frozen items. Delivery person full of excuses, I use my airtime to contact her. It's like one person doing the deliveries. Everyone complains of a lady. Its's always a lady. Well this woman is incompetetent. Why can't zulzi see that. I'm dissappointed. If you want to get into business you must treat your customers right. This is by far the worst experience I've had with an ordering service. Zulzi, you have a chance to make things right, a chance to get your share of the market. Don't waste it with bad customer service.
Helpful (0)
Replies (3)0
Replies (3)
Zulzi's replyOfficial
27 Nov 2021, 18:51Hey Anonymous,
Thank you for writing to us and brining this to our attention. We would like to take this opportunity to express our profound apologies for the service as well as the experience you have received from us. One of our consultants will get in touch with you shortly to offer further assistance with this query.
Please also note that we will fully investigate as to where the chain broke and will certainly give you feedback as soon as possible.
Once again, please do accept our apologies as this is not the service nor experience we wish for any of our valued customers.
Best Regards
Zulzi Team
Thank you for writing to us and brining this to our attention. We would like to take this opportunity to express our profound apologies for the service as well as the experience you have received from us. One of our consultants will get in touch with you shortly to offer further assistance with this query.
Please also note that we will fully investigate as to where the chain broke and will certainly give you feedback as soon as possible.
Once again, please do accept our apologies as this is not the service nor experience we wish for any of our valued customers.
Best Regards
Zulzi Team
Zulzi's reply27 Nov 2021, 18:51
Official
Hey Anonymous,
Thank you for writing to us and brining this to our attention. We would like to take this opportunity to express our profound apologies for the service as well as the experience you have received from us. One of our consultants will get in touch with you shortly to offer further assistance with this query.
Please also note that we will fully investigate as to where the chain broke and will certainly give you feedback as soon as possible.
Once again, please do accept our apologies as this is not the service nor experience we wish for any of our valued customers.
Best Regards
Zulzi Team
Thank you for writing to us and brining this to our attention. We would like to take this opportunity to express our profound apologies for the service as well as the experience you have received from us. One of our consultants will get in touch with you shortly to offer further assistance with this query.
Please also note that we will fully investigate as to where the chain broke and will certainly give you feedback as soon as possible.
Once again, please do accept our apologies as this is not the service nor experience we wish for any of our valued customers.
Best Regards
Zulzi Team
AR
Anonymous R's updateReviewer Update
27 Nov 2021, 20:16Update:
A consultant got back back to me by call and offered apologies on behalf of Zulzi. I got to meet the delivery lady and she was professional, and apologized as well and explained her situation.
On a serious note though, I think Zulzi really needs to improve their customer service or they will never get repeat customers. The customers they will get may only be people who have never read the reviews and those customers will not use Zulzi again after their experience with the service.
You have to focus on customer retention, makes us want to come back and use your service again. Make us want to share the app and good experience with our friends and families. The bad reviews about Zulzi are not an attack on Zulzi, they are an attack on the bad service experienced by customers.
Now learn from Ubereats, Mr D, PicknPay's asap, Woolworths' Dash and see what they get right that you get wrong. From my experience, Picknpay asap can use people on food if the delivery is nearby, uber and Mr D use the same strategy, they use people on foot.
This is my suggestion for your delivery problem. Add an option for people to sign up to deliver for zulzi on the app. Make signing up to deliver for zulzi easy and accessible for everyone. Your compensation for shoppers and deliveries is generous. More than that of All the apps I have mentioned as far as I can tell.
I am willing to help resolve your customer service problem. You have my contact details, I have given you a brief proposal for my suggestions, if any of what I mentioned has any value to Zulzi, please contact me and I will give you all my details.
A consultant got back back to me by call and offered apologies on behalf of Zulzi. I got to meet the delivery lady and she was professional, and apologized as well and explained her situation.
On a serious note though, I think Zulzi really needs to improve their customer service or they will never get repeat customers. The customers they will get may only be people who have never read the reviews and those customers will not use Zulzi again after their experience with the service.
You have to focus on customer retention, makes us want to come back and use your service again. Make us want to share the app and good experience with our friends and families. The bad reviews about Zulzi are not an attack on Zulzi, they are an attack on the bad service experienced by customers.
Now learn from Ubereats, Mr D, PicknPay's asap, Woolworths' Dash and see what they get right that you get wrong. From my experience, Picknpay asap can use people on food if the delivery is nearby, uber and Mr D use the same strategy, they use people on foot.
This is my suggestion for your delivery problem. Add an option for people to sign up to deliver for zulzi on the app. Make signing up to deliver for zulzi easy and accessible for everyone. Your compensation for shoppers and deliveries is generous. More than that of All the apps I have mentioned as far as I can tell.
I am willing to help resolve your customer service problem. You have my contact details, I have given you a brief proposal for my suggestions, if any of what I mentioned has any value to Zulzi, please contact me and I will give you all my details.
AR
Anonymous R's update27 Nov 2021, 20:16
Reviewer Update
Update:
A consultant got back back to me by call and offered apologies on behalf of Zulzi. I got to meet the delivery lady and she was professional, and apologized as well and explained her situation.
On a serious note though, I think Zulzi really needs to improve their customer service or they will never get repeat customers. The customers they will get may only be people who have never read the reviews and those customers will not use Zulzi again after their experience with the service.
You have to focus on customer retention, makes us want to come back and use your service again. Make us want to share the app and good experience with our friends and families. The bad reviews about Zulzi are not an attack on Zulzi, they are an attack on the bad service experienced by customers.
Now learn from Ubereats, Mr D, PicknPay's asap, Woolworths' Dash and see what they get right that you get wrong. From my experience, Picknpay asap can use people on food if the delivery is nearby, uber and Mr D use the same strategy, they use people on foot.
This is my suggestion for your delivery problem. Add an option for people to sign up to deliver for zulzi on the app. Make signing up to deliver for zulzi easy and accessible for everyone. Your compensation for shoppers and deliveries is generous. More than that of All the apps I have mentioned as far as I can tell.
I am willing to help resolve your customer service problem. You have my contact details, I have given you a brief proposal for my suggestions, if any of what I mentioned has any value to Zulzi, please contact me and I will give you all my details.
A consultant got back back to me by call and offered apologies on behalf of Zulzi. I got to meet the delivery lady and she was professional, and apologized as well and explained her situation.
On a serious note though, I think Zulzi really needs to improve their customer service or they will never get repeat customers. The customers they will get may only be people who have never read the reviews and those customers will not use Zulzi again after their experience with the service.
You have to focus on customer retention, makes us want to come back and use your service again. Make us want to share the app and good experience with our friends and families. The bad reviews about Zulzi are not an attack on Zulzi, they are an attack on the bad service experienced by customers.
Now learn from Ubereats, Mr D, PicknPay's asap, Woolworths' Dash and see what they get right that you get wrong. From my experience, Picknpay asap can use people on food if the delivery is nearby, uber and Mr D use the same strategy, they use people on foot.
This is my suggestion for your delivery problem. Add an option for people to sign up to deliver for zulzi on the app. Make signing up to deliver for zulzi easy and accessible for everyone. Your compensation for shoppers and deliveries is generous. More than that of All the apps I have mentioned as far as I can tell.
I am willing to help resolve your customer service problem. You have my contact details, I have given you a brief proposal for my suggestions, if any of what I mentioned has any value to Zulzi, please contact me and I will give you all my details.
Zulzi's replyOfficial
28 Nov 2021, 14:05Hey Anonymous
Thank you once again for the feedback. We will look into this matter and treat it with the highest priority.
Best Regards,
Zulzi Team
Thank you once again for the feedback. We will look into this matter and treat it with the highest priority.
Best Regards,
Zulzi Team
Zulzi's reply28 Nov 2021, 14:05
Official
Hey Anonymous
Thank you once again for the feedback. We will look into this matter and treat it with the highest priority.
Best Regards,
Zulzi Team
Thank you once again for the feedback. We will look into this matter and treat it with the highest priority.
Best Regards,
Zulzi Team