VM
Vee M
1 reviews | Active since Jan 2025
08 Apr 2025, 20:06
UPSET!
Zulzi used to be the best and fastest online store, off lately they deliver your order after an hour. The driver will update that he has arrived yet they’ll be 20min away from the destination to make it look like they delivered on time. I don’t even want to mention the customer service when you call to complain, they will never treat the matter with urgency. Then you’ll have more than one missing items! Outrageous service!
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Zulzi's replyOfficial
09 Apr 2025, 09:39 Good Day Vee
We sincerely and wholeheartedly apologise for the poor experience you've had. We understand how frustrating it must be to deal with delays, missing items, and a lack of urgency when you reach out for help — and for that, we are truly sorry. This is far from the standard we hold ourselves to, and we deeply regret letting you down.
Please allow us the chance to make this right for you on your next order. Kindly share your most recent order number so we can investigate and ensure you’re properly assisted. Thank you for your patience, and for giving us the opportunity to improve.
We sincerely and wholeheartedly apologise for the poor experience you've had. We understand how frustrating it must be to deal with delays, missing items, and a lack of urgency when you reach out for help — and for that, we are truly sorry. This is far from the standard we hold ourselves to, and we deeply regret letting you down.
Please allow us the chance to make this right for you on your next order. Kindly share your most recent order number so we can investigate and ensure you’re properly assisted. Thank you for your patience, and for giving us the opportunity to improve.
Zulzi's reply09 Apr 2025, 09:39
Official
Good Day Vee
We sincerely and wholeheartedly apologise for the poor experience you've had. We understand how frustrating it must be to deal with delays, missing items, and a lack of urgency when you reach out for help — and for that, we are truly sorry. This is far from the standard we hold ourselves to, and we deeply regret letting you down.
Please allow us the chance to make this right for you on your next order. Kindly share your most recent order number so we can investigate and ensure you’re properly assisted. Thank you for your patience, and for giving us the opportunity to improve.
We sincerely and wholeheartedly apologise for the poor experience you've had. We understand how frustrating it must be to deal with delays, missing items, and a lack of urgency when you reach out for help — and for that, we are truly sorry. This is far from the standard we hold ourselves to, and we deeply regret letting you down.
Please allow us the chance to make this right for you on your next order. Kindly share your most recent order number so we can investigate and ensure you’re properly assisted. Thank you for your patience, and for giving us the opportunity to improve.