1 reviews | Active since Aug 2021
Unsatisfactory Customer Service
Dear Zulzi Customer Support,
I am writing to express my deep dissatisfaction with the recent service I received from Zulzi regarding my order placed on Saturday with order number 72DK6J. The two bottles of cooking oil I ordered were cancelled and not delivered. However, a family member placed an order after mine was cancelled and received her delivery without any issues (order number 72F9YQ).
When I contacted customer support, I was informed that the reason for the cancellation was simply "we don't know what happened." This explanation is unacceptable and unprofessional, especially considering that this is not the first time I have encountered such an issue. Previous feedback from your support team has also been vague and unhelpful.
It is highly concerning that Zulzi is treating customers in this manner. It feels ********* and as though tricks are being played to extract money from customers without delivering the promised goods. This is completely unacceptable.
I urgently request that the Midrand store manager contact me to resolve this matter. When I asked for a replacement, I was told it was not possible. When I asked for a refund, I was informed it would take 7 days. This delay is unreasonable given that Zulzi is quick to take funds from customers immediately upon placing an order.
I requested a call from the manager on Saturday, but despite assurances, I have yet to receive a response. It is unacceptable that the manager has been "busy" since Saturday and has not returned my call.
Please address this matter urgently. Zulzi’s handling of promotions and order deliveries appears inconsistent and unfair. I expect a prompt resolution and a satisfactory explanation for this issue.
Thank you for reaching out to us regarding your recent experience with Zulzi. We sincerely apologize for the inconvenience and frustration you encountered with your order (order number 72DK6J) placed on Saturday. We understand your disappointment, especially given that a family member was able to receive their order without any issues (order number 72F9YQ). This inconsistency is unacceptable, and we deeply regret the unsatisfactory explanation provided by our customer support team.We assure you that we take your feedback very seriously. We had a high influx of orders at the Midrand store however, this does not excuse the lack of clear communication and the delay in resolving your concerns. Your experience does not reflect the standard of service we strive to provide at Zulzi. We value your feedback and will use it to improve our processes and customer support.Again, We apologize for any inconvenience this has caused and appreciate your patience. We are committed to resolving this matter promptly and ensuring a better experience for you in the future
Thank you for reaching out to us regarding your recent experience with Zulzi. We sincerely apologize for the inconvenience and frustration you encountered with your order (order number 72DK6J) placed on Saturday. We understand your disappointment, especially given that a family member was able to receive their order without any issues (order number 72F9YQ). This inconsistency is unacceptable, and we deeply regret the unsatisfactory explanation provided by our customer support team.We assure you that we take your feedback very seriously. We had a high influx of orders at the Midrand store however, this does not excuse the lack of clear communication and the delay in resolving your concerns. Your experience does not reflect the standard of service we strive to provide at Zulzi. We value your feedback and will use it to improve our processes and customer support.Again, We apologize for any inconvenience this has caused and appreciate your patience. We are committed to resolving this matter promptly and ensuring a better experience for you in the future