J
John
1 reviews | Active since Jun 2022
01 May 2025, 15:24
Terrible service beyond imagination.
Terrible service, they are hiring too many foreigners as delivery guys that's why we are not getting our orders on time, these guys can't find addresses, they don't know English and can't even communicate on the app, my order has been delayed right now for over an hour and I am still waiting. #741Q4W
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Zulzi's replyOfficial
02 May 2025, 08:29Hi John, we're really sorry to hear about your experience and the delay with your delivery. We completely understand how frustrating it is to wait, especially when expectations aren’t met. The order took longer to be delivered than we aim for, and we truly apologise for the inconvenience.While we understand your concern, we want to reassure you that all our drivers are trained to deliver excellent service regardless of their background. We value all our team members and are committed to addressing any service issues promptly.Thank you for your feedback we’ll use it to improve.
Zulzi's reply02 May 2025, 08:29
Official
Hi John, we're really sorry to hear about your experience and the delay with your delivery. We completely understand how frustrating it is to wait, especially when expectations aren’t met. The order took longer to be delivered than we aim for, and we truly apologise for the inconvenience.While we understand your concern, we want to reassure you that all our drivers are trained to deliver excellent service regardless of their background. We value all our team members and are committed to addressing any service issues promptly.Thank you for your feedback we’ll use it to improve.