BM
Beaulah M
1 reviews | Active since Mar 2025
23 Mar 2025, 17:40
Surge fee
This company is taking us for a ride now, they included surge fee now, which is apparently 10% so if you order after 17h00 tge prices go up its that even allowed, im so disappointed, i tried to order 2 things and i was waiting for reply for the email ive send i was gonna pay R190 now i want to order its charging me 205 including delivery and around 16 it was 190 including delivery, is it allowed serious
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Zulzi's replyOfficial
02 May 2025, 08:42 Hi Beaulah, thank you for taking the time to share your concerns. We understand your frustration about the surge fee it's never our intention to make customers feel like they’re being taken for a ride.The surge pricing is app**** during peak hours to help us ensure availability of drivers and maintain timely deliveries, especially when demand is high. It's similar to what many on-demand services use, and we always aim to keep it as fair and minimal as possible.That said, we genuinely value your support and take your feedback seriously. If you'd like us to look into your specific order or pricing concerns, please drop us an email with your order details we’re happy to assist to ***.
Best regards,
Zulzi's reply02 May 2025, 08:42
Official
Hi Beaulah, thank you for taking the time to share your concerns. We understand your frustration about the surge fee it's never our intention to make customers feel like they’re being taken for a ride.The surge pricing is app**** during peak hours to help us ensure availability of drivers and maintain timely deliveries, especially when demand is high. It's similar to what many on-demand services use, and we always aim to keep it as fair and minimal as possible.That said, we genuinely value your support and take your feedback seriously. If you'd like us to look into your specific order or pricing concerns, please drop us an email with your order details we’re happy to assist to ***.
Best regards,