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GJ
Gary J

1 reviews | Active since Nov 2014

28 Aug 2025, 20:35

So much wrong lately (Expired Food).

Zulzi started off great and way a reliable source for quick delivery of food and goods, though has gone down drastically.

I will list a number of things that are going wrong.

1 - Delivering expired or close to expired food.

Today I ordered chicken breasts that had a use by date of 27 August. Today is 28 August. Often food will be delivered that is expiring the next day. How can you plan your meals when this happens? It is utterly ridiculous.

2 - Drivers are clueless.

What is the point of having the Delivery Instruction option when ordering if the drivers don't read it. I live in a place where the only way for a driver to gain access and complete the delivery is for them to message me so I can instruct them where to go. I always have to message the driver to check if they have arrived, and then when I give them instructions on where to go they do not read it and get lost.

3 - The driver tracking on the map has been broken for weeks.

The map in the app, or at least where I use it, does not work and does not show the position of the driver.

Used to enjoy using Zulzi, though now it is more of a pain, waste of time, and waste of money (Expired food).

0
Replies (3)
Zulzi
Zulzi's reply28 Aug 2025, 21:00
Official
Dear GarryThank you for taking the time to share your detailed feedback with us. We sincerely apologise for the inconvenience and frustration you have experienced with your recent orders.We are extremely concerned to hear about the expired chicken you received, and we agree that this is unacceptable. Our customers should never have to worry about the quality or freshness of their groceries, and we understand how this disrupts your ability to plan meals confidently. This is not the standard we hold ourselves to, and we are taking this matter very seriously.We also acknowledge the issues you have raised regarding delivery instructions not being followed and the driver tracking feature not functioning correctly. These are critical parts of the delivery experience, and we fully recognise how their failure can make your experience stressful and inefficient. We truly appreciate you bringing these matters to our attention. Your feedback is valuable in helping us identify and address areas where we need to do better. We are currently looking into your concerns and will be reaching out to you directly via a phone call to discuss this further and offer a solution.Please rest assured that we are committed to improving our service and ensuring that your future experiences with Zulzi are far more reliable and enjoyable. Thank you again for your patience and for giving us the opportunity to make things right.
GJ
Gary J's update28 Aug 2025, 21:30
Reviewer Update
Thank you for the response.
I did receive an email from Zulzi support offering to collect the expired food, though honestly it is not worth the effort and time it will take to explain to the driver, and try to track them, and hope they follow instructions, for me to return the expired food.
I will just not be using Zulzi as often going forward.
I appreciate the concern, though it should not have gotten to this point to begin with.
Zulzi
Zulzi's reply01 Sept 2025, 22:32
Official
 Good evening. We sincerely apologize for the expired item you received. We’ll look into this matter to ensure it doesn’t happen again in the future.