Shocking Customer Service & Abyssmal Treatment of Your Employees (Shoppers)

I placed a small order, that was paid for and confirmed by Zulzi at 11h10 today. Delivery was confirmed for between 12h00 - 13h00.

It is now 15h33 and my delivery has still not arrived. This despite me phoning Zulzi at 14h15 and being told my order would be delivered in "less than 15 minutes".

Your service has deteriorated substantially over the last month.

I have been informed that your shoppers now "work on commission", as opposed to working for a "paid salary". How on earth is this sustainable for these amazing ladies? Surely this goes against their contracts and is a case for the CCMA. It certainly makes for unhappy employees and I am not surprised service has deteriorated.

One of your shoppers I have spoken to cannot even afford to pay her transport to get to work everyday anymore, due to being put on a commission basis.

Time to stop being so greedy Zulzi and return to fair labour practices and good customer service.