SO
Sandy O
1 reviews | Active since Jul 2021
14 Jul 2021, 09:31
Prices not the same as on the app and order incorrect.
I am in isolation and thought that it would be convenient to order and have the groceries delivered for the week. The prices charged are way above the price on the app. I would not have bought certain items had I known that a block of cheese was R40 more than the price shown and this applies to the rest of the items too. I ordered a 6 pack of milk only to receive 1 litre of milk..which means I will have to go to the supermarket in any case. I hope I am refunded the balance :(
Helpful (0)
Replies (1)0
Replies (1)
Zulzi's replyOfficial
17 Jul 2021, 17:13Good day Sandy, We are deeply sorry this has happened to your order. It's not the standard nor the experience we wish to create for any of our customers. Our customers are our main priority and we strive to ensure that they receive the best shopping experience. Kindly note that we have credited the Milk and cheese price back into your Zulzi account. We sincerely apologies for the inconvenience caused may have caused on your side. We value you as a loyal customer and we highly appreciate your continued support. Have a stunning day further!
Zulzi's reply17 Jul 2021, 17:13
Official
Good day Sandy, We are deeply sorry this has happened to your order. It's not the standard nor the experience we wish to create for any of our customers. Our customers are our main priority and we strive to ensure that they receive the best shopping experience. Kindly note that we have credited the Milk and cheese price back into your Zulzi account. We sincerely apologies for the inconvenience caused may have caused on your side. We value you as a loyal customer and we highly appreciate your continued support. Have a stunning day further!