Poor service and very poor communication and feedback

Placed an order #70P91Z around 17h13 and I immediately called as on the APP it was showing as payment not received however it had gone out from my bank account; I was then told not to worry there is a system glitch and my order will be delivered in 15 minutes. I still have not received my order it’s 18:55 I called 3 times and each time I was on hold for more than 15 minutes. 2nd time I called I was told that the driver is waiting at the garage for the rain to pass. The 3rd time I called I was told he got a puncture, and they are sending another driver. I am not really sure what the true story is 💔