NM
Nelly M
1 reviews | Active since Sept 2021
28 Sept 2021, 12:15
Poor customer service
They do not stick to the delivery time and are poor at communicating changes to your order.
I ordered my groceries at 14h40pm with delivery scheduled for 16h00pm. My order reflected as complete around 17h57pm and handed off to the driver. However, I received an incomplete order after 19h00pm with 1 item being broken and the remainder of my order was cancelled and money credited back to my Zulzi wallet.
They just not reliable.
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Replies (1)
Zulzi's replyOfficial
29 Sept 2021, 14:57Hi Nelly,
Thank you for bringing this matter to our attention. Firstly, we would like to apologies for the experience you have received as this is not what we promise to any of our valued customers like you. Kindly provide us with your order number so that we can have this sorted out immediately.
We were experiencing high influx of orders due to the specials that we are running, and some of the orders were delayed due to this though that is not an excuse for lack of communication, and for that we sincerely apologise.
As mentioned above, may you please advise on the order number so that we look into this matter.
Best Regards,
Zulzi
Thank you for bringing this matter to our attention. Firstly, we would like to apologies for the experience you have received as this is not what we promise to any of our valued customers like you. Kindly provide us with your order number so that we can have this sorted out immediately.
We were experiencing high influx of orders due to the specials that we are running, and some of the orders were delayed due to this though that is not an excuse for lack of communication, and for that we sincerely apologise.
As mentioned above, may you please advise on the order number so that we look into this matter.
Best Regards,
Zulzi
Zulzi's reply29 Sept 2021, 14:57
Official
Hi Nelly,
Thank you for bringing this matter to our attention. Firstly, we would like to apologies for the experience you have received as this is not what we promise to any of our valued customers like you. Kindly provide us with your order number so that we can have this sorted out immediately.
We were experiencing high influx of orders due to the specials that we are running, and some of the orders were delayed due to this though that is not an excuse for lack of communication, and for that we sincerely apologise.
As mentioned above, may you please advise on the order number so that we look into this matter.
Best Regards,
Zulzi
Thank you for bringing this matter to our attention. Firstly, we would like to apologies for the experience you have received as this is not what we promise to any of our valued customers like you. Kindly provide us with your order number so that we can have this sorted out immediately.
We were experiencing high influx of orders due to the specials that we are running, and some of the orders were delayed due to this though that is not an excuse for lack of communication, and for that we sincerely apologise.
As mentioned above, may you please advise on the order number so that we look into this matter.
Best Regards,
Zulzi