LR
Leen R
1 reviews | Active since Mar 2015
16 Nov 2020, 17:14
Poor after service support :(
Zulzi really should put the customer experience first, but there is sadly no in-app support after a delivery is complete. We had the wrong items delivered (and we were charged for them) with no way to log an issue or complaint via the app, or to request a refund. @zulzi - its not rocket science, just check out the Checkers Sixty 60 app for how to do it! After scanning the Zulzi website, their phone number doesn't work, so I tried to email ***, but who knows if they ever respond.
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Replies (4)0
Replies (4)
Zulzi's replyOfficial
16 Nov 2020, 17:36Hi Leen, We apologise for your recent experience with Zulzi. Kindly may you provide the order number or contact us on (+***4 or email at *** )and we will do our best to resolve your query. We sincerely apologies for any inconveniences we may have caused on your side.
Zulzi's reply16 Nov 2020, 17:36
Official
Hi Leen, We apologise for your recent experience with Zulzi. Kindly may you provide the order number or contact us on (+***4 or email at *** )and we will do our best to resolve your query. We sincerely apologies for any inconveniences we may have caused on your side.
Zulzi's replyOfficial
16 Nov 2020, 17:47Thanks Leen, we have received the query and we have credited and responded back to Kristen's email with the credit that is due.
Zulzi's reply16 Nov 2020, 17:47
Official
Thanks Leen, we have received the query and we have credited and responded back to Kristen's email with the credit that is due.
Zulzi's replyOfficial
16 Nov 2020, 17:58Hi Leen, we will communicate on the email with Kristen, thanks.
Zulzi's reply16 Nov 2020, 17:58
Official
Hi Leen, we will communicate on the email with Kristen, thanks.
Zulzi's replyOfficial
19 Nov 2020, 14:46We are working on that thanks.
Zulzi's reply19 Nov 2020, 14:46
Official
We are working on that thanks.