Order Not Delivered

I always order from Zulzi and have had great service but yesterday I was very disappointed. I placed an order worth R611 at 6:30pm using online payment I patiently waited for my order and noticed that the ATE keeps on changing to later. I called their offices for over 5 times to no avail,I then opted to text within the app to find out why it was taking forever. No one got back to me. Only later around 8pm I saw text saying the driver refused to deliver at my area because it's not safe, I understand that fully because crime is bad in our country but why did they not notify me immediately after my order reflected? I asked for a refund on the same texting platform,no one got back to me.

I had to quickly cook something because i did not receive my order,such an inconvenience! So this morning I called and got hold of a lady called Nhlanhla. She said my money was refunded into my Zulzi wallet,I wasn't impressed because I wanted it back in my bank account she said the process was going to take 3 to 7 working days.That left me no choice but to order again with Zulzi because they still had my money. They delivered on time this time around because obviously its still early and they're not busy.

This is to say you have lost a customer, that's not how you treat your paying customers.😟😟