P
Pule
1 reviews | Active since Apr 2023
04 Sept 2026, 22:11
Long Waiting Time
Operational flaws. Waiting times are over an hour when the driver has multiple deliveries, but the app does not communicate this. You sit watching the ETA increase.
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Replies (1)
Zulzi's replyOfficial
04 Sept 2026, 23:41 Hi,
We sincerely apologise for the frustration and inconvenience caused by the extended waiting time and the lack of communication regarding your delivery.
We understand how frustrating it is to watch the ETA continuously increase without being informed that the driver may be completing multiple deliveries. Your feedback is important to us, and we will certainly take it into consideration as we look at improving our app and delivery communication.We will explore the possibility of introducing a feature that keeps customers updated when a driver has multiple deliveries and provides clearer, more accurate delivery estimates.
Thank you for bringing this operational issue to our attention. We appreciate your feedback and apologise again for the experience.
We sincerely apologise for the frustration and inconvenience caused by the extended waiting time and the lack of communication regarding your delivery.
We understand how frustrating it is to watch the ETA continuously increase without being informed that the driver may be completing multiple deliveries. Your feedback is important to us, and we will certainly take it into consideration as we look at improving our app and delivery communication.We will explore the possibility of introducing a feature that keeps customers updated when a driver has multiple deliveries and provides clearer, more accurate delivery estimates.
Thank you for bringing this operational issue to our attention. We appreciate your feedback and apologise again for the experience.
Zulzi's reply04 Sept 2026, 23:41
Official
Hi,
We sincerely apologise for the frustration and inconvenience caused by the extended waiting time and the lack of communication regarding your delivery.
We understand how frustrating it is to watch the ETA continuously increase without being informed that the driver may be completing multiple deliveries. Your feedback is important to us, and we will certainly take it into consideration as we look at improving our app and delivery communication.We will explore the possibility of introducing a feature that keeps customers updated when a driver has multiple deliveries and provides clearer, more accurate delivery estimates.
Thank you for bringing this operational issue to our attention. We appreciate your feedback and apologise again for the experience.
We sincerely apologise for the frustration and inconvenience caused by the extended waiting time and the lack of communication regarding your delivery.
We understand how frustrating it is to watch the ETA continuously increase without being informed that the driver may be completing multiple deliveries. Your feedback is important to us, and we will certainly take it into consideration as we look at improving our app and delivery communication.We will explore the possibility of introducing a feature that keeps customers updated when a driver has multiple deliveries and provides clearer, more accurate delivery estimates.
Thank you for bringing this operational issue to our attention. We appreciate your feedback and apologise again for the experience.