OM
Oarabile M
1 reviews | Active since Sept 2025
01 Sept 2025, 15:33
Late, rude and disrespectful driver.
The estimated delivery time said he’ll arrive in 2 mins so I went downstairs. I waited for another 10 mins then I sent this message. He responded then took another 5-7 mins to arrive. When he arrived he drove past me and I had to wave and call out to get his attention. When he arrived in front of me, he didn’t respond to my greeting nor explain his lateness. He only asked about the pin, handed me the goods and drove off.
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Zulzi's replyOfficial
01 Sept 2025, 15:41Hi Oarabile, Thank you for taking the time to share your experience, and we are truly sorry it was such a frustrating one. This is far from the level of service we aim to provide at Zulzi.
We completely understand how inconvenient it must have been to wait longer than expected, especially after being notified your driver was nearby. It's also unacceptable that the driver was unprofessional in their attitude and communication. We’re addressing this directly with the driver involved to ensure this doesn’t happen again.
Your feedback is incredibly valuable in helping us improve both our service and training. We’d love the chance to make it right — please reach out to our support team at ***, so we can assist further. Thank you again for bringing this to our attention.
We completely understand how inconvenient it must have been to wait longer than expected, especially after being notified your driver was nearby. It's also unacceptable that the driver was unprofessional in their attitude and communication. We’re addressing this directly with the driver involved to ensure this doesn’t happen again.
Your feedback is incredibly valuable in helping us improve both our service and training. We’d love the chance to make it right — please reach out to our support team at ***, so we can assist further. Thank you again for bringing this to our attention.
Zulzi's reply01 Sept 2025, 15:41
Official
Hi Oarabile, Thank you for taking the time to share your experience, and we are truly sorry it was such a frustrating one. This is far from the level of service we aim to provide at Zulzi.
We completely understand how inconvenient it must have been to wait longer than expected, especially after being notified your driver was nearby. It's also unacceptable that the driver was unprofessional in their attitude and communication. We’re addressing this directly with the driver involved to ensure this doesn’t happen again.
Your feedback is incredibly valuable in helping us improve both our service and training. We’d love the chance to make it right — please reach out to our support team at ***, so we can assist further. Thank you again for bringing this to our attention.
We completely understand how inconvenient it must have been to wait longer than expected, especially after being notified your driver was nearby. It's also unacceptable that the driver was unprofessional in their attitude and communication. We’re addressing this directly with the driver involved to ensure this doesn’t happen again.
Your feedback is incredibly valuable in helping us improve both our service and training. We’d love the chance to make it right — please reach out to our support team at ***, so we can assist further. Thank you again for bringing this to our attention.