CM
Carol M
1 reviews | Active since Apr 2010
27 Aug 2021, 21:00
Lack of Updates from shopper and incomplete order!
I have ordered twice before from Zulzi and my experience in both instances was a pleasant and efficient one. Today however the 27th of Aug I had the WORST experience ever! I ended up cancelling my order after an encounter with a shopper who was less interested in keeping me updated after picking up my order and olybstarted shopping after 6pm after my order was picked just after 3pm. Then she completes my order and doesn't tell me that not all my items are there ? I then ask her why where is the rest of my items , then she tells me she is just a shopper and she didn't find my tissues but the order is on its way. I asked her how so I was not kept informed of my order being incomplete. Then dead silence and I told her and the driver to cancel the order. What am I supposed to chase for updates for at 20:00pm ? Absolutely annoyed! ??
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Replies (2)
Zulzi's replyOfficial
27 Aug 2021, 22:35Hi Carol
Thank you for bringing this to our attention. Firstly , we would like to apologise the worst experience you had with us today. The level of service you have received is not what we promise any of our valued customers like you.
Not to make it an excuse for the service we rendered but today alone, we were experiencing high influx of orders due to the monthly special we are having and still with that being the case, it is every shopper's responsibility to ensure frequently communication with customers whom they are shopping orders for.
We are profoundly sorry for this but rest assured, corrective measures will be taken against the shopper in question and we would like to assure you this will never happen again.
Though the order was cancelled, we can still have it rectified and shopped tomorrow, and to show how sorry we are for this experience, we can deliver the order free of charge.
One of our Customer Experience Consultant will get in touch with you first thing tomorrow morning so that we can have this rectified.
Once more, please do accept our sincere apologies.
Zulzi Team
Thank you for bringing this to our attention. Firstly , we would like to apologise the worst experience you had with us today. The level of service you have received is not what we promise any of our valued customers like you.
Not to make it an excuse for the service we rendered but today alone, we were experiencing high influx of orders due to the monthly special we are having and still with that being the case, it is every shopper's responsibility to ensure frequently communication with customers whom they are shopping orders for.
We are profoundly sorry for this but rest assured, corrective measures will be taken against the shopper in question and we would like to assure you this will never happen again.
Though the order was cancelled, we can still have it rectified and shopped tomorrow, and to show how sorry we are for this experience, we can deliver the order free of charge.
One of our Customer Experience Consultant will get in touch with you first thing tomorrow morning so that we can have this rectified.
Once more, please do accept our sincere apologies.
Zulzi Team
Zulzi's reply27 Aug 2021, 22:35
Official
Hi Carol
Thank you for bringing this to our attention. Firstly , we would like to apologise the worst experience you had with us today. The level of service you have received is not what we promise any of our valued customers like you.
Not to make it an excuse for the service we rendered but today alone, we were experiencing high influx of orders due to the monthly special we are having and still with that being the case, it is every shopper's responsibility to ensure frequently communication with customers whom they are shopping orders for.
We are profoundly sorry for this but rest assured, corrective measures will be taken against the shopper in question and we would like to assure you this will never happen again.
Though the order was cancelled, we can still have it rectified and shopped tomorrow, and to show how sorry we are for this experience, we can deliver the order free of charge.
One of our Customer Experience Consultant will get in touch with you first thing tomorrow morning so that we can have this rectified.
Once more, please do accept our sincere apologies.
Zulzi Team
Thank you for bringing this to our attention. Firstly , we would like to apologise the worst experience you had with us today. The level of service you have received is not what we promise any of our valued customers like you.
Not to make it an excuse for the service we rendered but today alone, we were experiencing high influx of orders due to the monthly special we are having and still with that being the case, it is every shopper's responsibility to ensure frequently communication with customers whom they are shopping orders for.
We are profoundly sorry for this but rest assured, corrective measures will be taken against the shopper in question and we would like to assure you this will never happen again.
Though the order was cancelled, we can still have it rectified and shopped tomorrow, and to show how sorry we are for this experience, we can deliver the order free of charge.
One of our Customer Experience Consultant will get in touch with you first thing tomorrow morning so that we can have this rectified.
Once more, please do accept our sincere apologies.
Zulzi Team
Zulzi's replyOfficial
27 Aug 2021, 22:36Hi Carol
Thank you for bringing this to our attention. Firstly , we would like to apologise the worst experience you had with us today. The level of service you have received is not what we promise any of our valued customers like you.
Not to make it an excuse for the service we rendered but today alone, we were experiencing high influx of orders due to the monthly special we are having and still with that being the case, it is every shopper's responsibility to ensure frequently communication with customers whom they are shopping orders for.
We are profoundly sorry for this but rest assured, corrective measures will be taken against the shopper in question and we would like to assure you this will never happen again.
Though the order was cancelled, we can still have it rectified and shopped tomorrow, and to show how sorry we are for this experience, we can deliver the order free of charge.
One of our Customer Experience Consultant will get in touch with you first thing tomorrow morning so that we can have this rectified.
Once more, please do accept our sincere apologies.
Zulzi Team
Thank you for bringing this to our attention. Firstly , we would like to apologise the worst experience you had with us today. The level of service you have received is not what we promise any of our valued customers like you.
Not to make it an excuse for the service we rendered but today alone, we were experiencing high influx of orders due to the monthly special we are having and still with that being the case, it is every shopper's responsibility to ensure frequently communication with customers whom they are shopping orders for.
We are profoundly sorry for this but rest assured, corrective measures will be taken against the shopper in question and we would like to assure you this will never happen again.
Though the order was cancelled, we can still have it rectified and shopped tomorrow, and to show how sorry we are for this experience, we can deliver the order free of charge.
One of our Customer Experience Consultant will get in touch with you first thing tomorrow morning so that we can have this rectified.
Once more, please do accept our sincere apologies.
Zulzi Team
Zulzi's reply27 Aug 2021, 22:36
Official
Hi Carol
Thank you for bringing this to our attention. Firstly , we would like to apologise the worst experience you had with us today. The level of service you have received is not what we promise any of our valued customers like you.
Not to make it an excuse for the service we rendered but today alone, we were experiencing high influx of orders due to the monthly special we are having and still with that being the case, it is every shopper's responsibility to ensure frequently communication with customers whom they are shopping orders for.
We are profoundly sorry for this but rest assured, corrective measures will be taken against the shopper in question and we would like to assure you this will never happen again.
Though the order was cancelled, we can still have it rectified and shopped tomorrow, and to show how sorry we are for this experience, we can deliver the order free of charge.
One of our Customer Experience Consultant will get in touch with you first thing tomorrow morning so that we can have this rectified.
Once more, please do accept our sincere apologies.
Zulzi Team
Thank you for bringing this to our attention. Firstly , we would like to apologise the worst experience you had with us today. The level of service you have received is not what we promise any of our valued customers like you.
Not to make it an excuse for the service we rendered but today alone, we were experiencing high influx of orders due to the monthly special we are having and still with that being the case, it is every shopper's responsibility to ensure frequently communication with customers whom they are shopping orders for.
We are profoundly sorry for this but rest assured, corrective measures will be taken against the shopper in question and we would like to assure you this will never happen again.
Though the order was cancelled, we can still have it rectified and shopped tomorrow, and to show how sorry we are for this experience, we can deliver the order free of charge.
One of our Customer Experience Consultant will get in touch with you first thing tomorrow morning so that we can have this rectified.
Once more, please do accept our sincere apologies.
Zulzi Team