1 reviews | Active since Jul 2021
HORRIFYING SERVICE
There is suffering and then there is having to deal with Zulzi. If it is not the order arriving late (with NO COMMUNICATION about delays), it's the shoppers getting the order wrong with little to no attempt at trying to get the correct items or its being charged full price for the order, but only getting half.
My order number is #701373 and I paid R220.99 (including all your service fees and delivery cost). The order in itself is R159.00 approximately. To my surprise firstly, at the early delivery as I was expecting frustrations in that regard, but it I got half of my order. I still have the slip that indicates only ONE quantity was purchased. The driver contacted the shopper and they informed me that the second half of the order will be brought by another delivery guy. It's 17:55 now and I am still waiting.
1. THERE WAS NO INDICATION OF TIME IN WHICH THIS WILL BE DONE. 2. NO CONTACT WAS MADE BY THE SHOPPER TO ME (it's a courtesy to apologise when you got something wrong, but that never happens on this app) 3. I WAS CHARGED FULL PRICE AND YET I DO NOT HAVE MY FULL ORDER. 4. I CALLED YOUR CALL CENTRE AND I HAVE BEEN HOLDING OVER 30 MINUTES BEING TOLD I AM FIRST IN LINE. If it's after business hours, your IVR makes no mention of that. None whatsoever. Your quality team may need to look into that. 5. I AM STILL WAITING FOR MY ORDER.
It is the most infuriating experience to work with this app, it's shoppers and the drivers. And what ****es me off the most, is that ALL anybody can say to me is "sorry for the inconvenience" but tomorrow, I AM BACK TO SQUARE ONE! At what point does this end?
I am paying for the service, and no single engagement I have with the services provided are on the basis of favour. In light of this, I owe nobody anything and yet, I am treated like I am begging for s****s. The fact that I have more tales to tell about Zuzli's service should be worrying for the company and any prospective customers.
Who was the shopper that was responsible for my order and the despicable service that has been rendered. I want names! I want answers! and I want a resolution! IN THAT ORDER!! I WANT THIS TREATED AS FORMAL COMPLAINT!!!
my email address - ***
Thank you for bringing this to our attention. This is truly the experience that none of our customer should have. We profoundly apologise for this inconvenience . I have been in touch with the shopper who was shopping for your recent order and will also be conducting further analysis to your past orders to track the shopping and delivery times. As per our brief conversation this morning, i will give you a call back around 11:30 to discuss this further and feedback on the way forward.
We do appreciate you giving us this feedback as it also allows us as the business to review and improve so that we can continue to deliver the best effortless shopping experience to all our valued customers like you.
Once again, please do accept our profound apology for this experience.
Best Regards
Zulzi Team
Thank you for bringing this to our attention. This is truly the experience that none of our customer should have. We profoundly apologise for this inconvenience . I have been in touch with the shopper who was shopping for your recent order and will also be conducting further analysis to your past orders to track the shopping and delivery times. As per our brief conversation this morning, i will give you a call back around 11:30 to discuss this further and feedback on the way forward.
We do appreciate you giving us this feedback as it also allows us as the business to review and improve so that we can continue to deliver the best effortless shopping experience to all our valued customers like you.
Once again, please do accept our profound apology for this experience.
Best Regards
Zulzi Team