Horrible service

Order from Dischem and Woolworths. The Dischem order (1 item) was delivered, the app shows that my Woolworths order was also delivered yet it has not been delivered. Did they deliver to the wrong person or just charged my card and didn’t buy my items to start with? I also stated that my credit card details should not be saved (on sign up) yet they saved my card details, this can’t be right? I have tried all means of making contact. I think they rigged the phone voice prompts so you always hold, your call will never be answered. The voice print starts by stating 1 minute waiting time, then just continues to go up from there.