Help

After friends had advised me that there were flaws with your service I still wanted to give zulzi the benefit of the doubt- I was impressed that you were able to deliver when other services could not,but I was disappointed when I was not refunded for an item I did not receive (I dont like the refund process either, but that's a different discussion,which I have seen many others have brought up) nor did I receive any feedback from the many phone calls and emails I had sent to 2 different emails.

I dont understand why after 5 days no one can respond to emails or even send out automated emails stating that the email will be seen to in due time. Please can somebody assist me with the refund or delivery of the non-refunded item