TC
Trelicia C
1 reviews | Active since Aug 2021
27 Aug 2021, 14:24
Expired Cooldrinks Delivered
1st order (July) - I received expired cooldrinks. 2nd order (August) - the expiry dates on 10 x 2 litre cooldrinks were smudged off.
Is Zulzi providing its customers with expired products?
Be sure to always to check the expiry date on all products ordered by Zulzi.
Helpful (0)
Replies (3)0
Replies (3)
Zulzi's replyOfficial
27 Aug 2021, 14:49HI Trelicia
Thank you for bringing this to our attention. We sincerely do apologies for such experience as it is not what we are promising to all our valued customers like you. As per our telephone conversation, i am organising a driver immediately to deliver the items that shows an expired date on the packaging itself. I have just checked the stock now and none of our items (Cold Drinks) have expired. However, since it is not showing on the packaging, we will have it exchanged and you will not be billed any re-delivery fee.
We do appreciate that you brought this to our attention as this feedback allows us to ensure that everything is in order and the our customers are happy with the quality of products we are supplying them with. We will make sure that we check all items that comes in bulk and ensure that they have expiry date showing on them.
I will confirm with you once the re-delivery has been dispatched.
From the Zulzi family, we would like to thank you for your continued support.
Thank you for bringing this to our attention. We sincerely do apologies for such experience as it is not what we are promising to all our valued customers like you. As per our telephone conversation, i am organising a driver immediately to deliver the items that shows an expired date on the packaging itself. I have just checked the stock now and none of our items (Cold Drinks) have expired. However, since it is not showing on the packaging, we will have it exchanged and you will not be billed any re-delivery fee.
We do appreciate that you brought this to our attention as this feedback allows us to ensure that everything is in order and the our customers are happy with the quality of products we are supplying them with. We will make sure that we check all items that comes in bulk and ensure that they have expiry date showing on them.
I will confirm with you once the re-delivery has been dispatched.
From the Zulzi family, we would like to thank you for your continued support.
Zulzi's reply27 Aug 2021, 14:49
Official
HI Trelicia
Thank you for bringing this to our attention. We sincerely do apologies for such experience as it is not what we are promising to all our valued customers like you. As per our telephone conversation, i am organising a driver immediately to deliver the items that shows an expired date on the packaging itself. I have just checked the stock now and none of our items (Cold Drinks) have expired. However, since it is not showing on the packaging, we will have it exchanged and you will not be billed any re-delivery fee.
We do appreciate that you brought this to our attention as this feedback allows us to ensure that everything is in order and the our customers are happy with the quality of products we are supplying them with. We will make sure that we check all items that comes in bulk and ensure that they have expiry date showing on them.
I will confirm with you once the re-delivery has been dispatched.
From the Zulzi family, we would like to thank you for your continued support.
Thank you for bringing this to our attention. We sincerely do apologies for such experience as it is not what we are promising to all our valued customers like you. As per our telephone conversation, i am organising a driver immediately to deliver the items that shows an expired date on the packaging itself. I have just checked the stock now and none of our items (Cold Drinks) have expired. However, since it is not showing on the packaging, we will have it exchanged and you will not be billed any re-delivery fee.
We do appreciate that you brought this to our attention as this feedback allows us to ensure that everything is in order and the our customers are happy with the quality of products we are supplying them with. We will make sure that we check all items that comes in bulk and ensure that they have expiry date showing on them.
I will confirm with you once the re-delivery has been dispatched.
From the Zulzi family, we would like to thank you for your continued support.
TC
Trelicia C's updateReviewer Update
27 Aug 2021, 15:07Thank you for your speedy response and making sure the issue is resolved. It is greatly appreciated.
TC
Trelicia C's update27 Aug 2021, 15:07
Reviewer Update
Thank you for your speedy response and making sure the issue is resolved. It is greatly appreciated.
Zulzi's replyOfficial
27 Aug 2021, 22:45Hi Trelicia,
This is just a follow up to confirm that the correct items were dispatched and delivered today. As previously discussed, we are investigating the reasons why the package did not have an expiry date and we are taking it further with Coca Cola. Upon your escalation, we checked if there is any other item/package which did not have the expiry date showing and we can confirm that they all passed the quality check list.
Thank you once again for wring to us regarding this matter. Your feedback is highly appreciated.
Zulzi Team
This is just a follow up to confirm that the correct items were dispatched and delivered today. As previously discussed, we are investigating the reasons why the package did not have an expiry date and we are taking it further with Coca Cola. Upon your escalation, we checked if there is any other item/package which did not have the expiry date showing and we can confirm that they all passed the quality check list.
Thank you once again for wring to us regarding this matter. Your feedback is highly appreciated.
Zulzi Team
Zulzi's reply27 Aug 2021, 22:45
Official
Hi Trelicia,
This is just a follow up to confirm that the correct items were dispatched and delivered today. As previously discussed, we are investigating the reasons why the package did not have an expiry date and we are taking it further with Coca Cola. Upon your escalation, we checked if there is any other item/package which did not have the expiry date showing and we can confirm that they all passed the quality check list.
Thank you once again for wring to us regarding this matter. Your feedback is highly appreciated.
Zulzi Team
This is just a follow up to confirm that the correct items were dispatched and delivered today. As previously discussed, we are investigating the reasons why the package did not have an expiry date and we are taking it further with Coca Cola. Upon your escalation, we checked if there is any other item/package which did not have the expiry date showing and we can confirm that they all passed the quality check list.
Thank you once again for wring to us regarding this matter. Your feedback is highly appreciated.
Zulzi Team