NM
Naledi M

1 reviews | Active since Dec 2023

17 Dec 2023, 09:34

Drivers *****ing money

I placed an order last night through Zulzi and unfortunately encountered a distressing incident. After receiving my order, I gave the driver the cash payment as requested. However, to my surprise, the driver claimed that no payment had been made and proceeded to ***** the cash I had given him. It is important to note that the driver didn't even reach the estate where I am currently residing.

As a concerned customer, I immediately contacted Zulzi to report the incident and seek assistance in resolving the matter. However, I was disappointed to hear that Zulzi claimed there was nothing they could do to address the situation.

It is disheartening to experience such an incident and have no recourse or resolution offered by the company I trusted to provide a reliable and secure service. I hope that Zulzi takes this matter seriously and implements measures to prevent similar incidents from occurring in the future.

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Replies (1)
Zulzi
Zulzi's reply20 Dec 2023, 11:39
Official
 Hello Naledi, 

We are very sorry for the unreliable service we have given you, it is not the level of service that we wish to provide. The matter has been further escalated to our logistics and operations lead, because such incidences are not tolerated at Zulzi and we have taken the necessary steps to ensure that neither you nor any customer experiences this again. We hope that we were able to resolve your case amicably through our telephonic conversation. Once again, we are deeply sorry for the inconvenience caused. 
Kind regards,
The Zulzi Team